Vacant job

About the Role

At Bilmånsson, the customer experience is central to our success. We are now looking for a Team Leader for our Customer Center in Ystad who wants to contribute to the development of employees, processes, and the customer journey.

As a Team Leader, you play a key role in creating the conditions for an engaged team and a high level of service. You work closely with both sales and service markets and become part of a dynamic team that collaborates across our facilities in Ängelholm, Eslöv, Kristianstad, and Ystad.

About the Customer Center

The Customer Center is a key function in the customer journey and handles daily customer contacts via visits, phone, chat, and email. The team works, among other things, with:

• Meeting customers both physically and digitally
• Scheduling damage inspections and providing basic advice
• Helping customers with connected services
• Handling car rentals via Hertz
• Selling store assortment and spare parts
• Participating in events organized by Bilmånsson

Responsibilities

As a Team Leader, you are responsible for leading, planning, and developing operations within the Customer Center.

Your tasks include, but are not limited to:

• Planning and ensuring staffing at each location, as well as coordinating with other team leaders
• Leading and distributing tasks according to set goals and routines
• Ensuring that common processes and working methods are followed
• Maintaining close collaboration with other departments
• Holding daily team meetings
• Conducting regular one-to-one meetings and follow-ups with employees
• Monitoring deviations and improvement proposals
• Reporting on goal achievement for the Customer Center and Hertz
• Tracking team results and employee development
• Introducing, mentoring, and training new employees

Who are you?

We are looking for you who are a confident and inspiring leader with the ability to create engagement and joy in work. You are receptive, unpretentious, and thrive in an operation where the pace is sometimes high.

To succeed in the role, we see that you:

• Are result-oriented and motivated by achieving common goals
• Understand the connection between engaged employees, satisfied customers, and profitability
• Have a good understanding of changing customer behavior and market development
• Are structured, solution-oriented, and have strong administrative skills
• Have a natural sales focus and strong customer engagement
• Are skilled at communicating and building good relationships
• Can prioritize, plan, and organize work to create efficiency in everyday life
• Are a role model who actively contributes to a positive work climate

Qualifications

• Experience in leadership or other management roles
• Experience from service, customer center, or sales operations
• Valid driver's license (Category B)

Questions and Application

Please apply with a CV and cover letter, preferably including a short video pitch where you introduce yourself to give us an even better picture of who you are!

We conduct ongoing selection, which means the position may be filled before the application deadline - so do not wait to submit your application.

The application deadline is July 12. We do not accept applications via email but only through our career page. Start date in August.

If you are interested and want to know more about the position, contact Customer Center Manager Jessica Melin - [email protected].

About Us

Bilmånsson is one of the country's larger retailers of Volvo, Renault, Dacia, Polestar, and Kia. We have approximately 350 employees and are located in Eslöv, Hörby, Kristianstad, Lund, Ystad, Ängelholm, and soon also Hässleholm. Together, we offer cars and services that create a comfortable and sustainable car ownership experience.

With our core values Heart & Competence, we work every day to create Sweden's most satisfied customers and engaged employees. Diversity is a natural part of our culture and a strength in our daily lives. With us, this means we capitalize on different experiences, backgrounds, and perspectives, as it develops our operations, raises the quality of our customer interactions, and strengthens our ability to meet every customer with heart and competence.

Psst... read more in the About Us tab on our career page to learn about employee benefits, etc.