Vacant job

Is service and problem-solving what drives you? SEB Kort is looking for a Customer Service Representative to join their team in Solna.

About the role SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and approximately twenty co-brand partners. They offer services to both private and corporate customers, handling over one million customer interactions per year.

As a Customer Service Representative, you will become part of the team delivering top-class service to SEB Kort's customers.

Your main responsibilities:

• Provide support via phone and email.
• Answer questions regarding invoices, transactions, claims, credits, and interest rates.
• Guide customers in using SEB's digital services (website and app).
• Ensure high quality and the best possible customer experience in every interaction.

What we offer you

• Comprehensive training and ongoing coaching in communication, customer management, and business etiquette.
• Certification in customer service upon completion of training (Workz Academy).
• Collective agreement terms and wellness benefits.
• Access to a dedicated operational manager who supports your development and is always available.
• A secure and stimulating work environment with opportunities for personal and professional growth.

SEB Kort is looking for you who has a strong service focus, is goal-oriented, and thrives in a team environment. You are responsible, professional in your interactions, and eager to develop. You are also technically curious and comfortable guiding customers through digital services.

Furthermore, we would like you to have:

• A secondary education (high school diploma).
• A few years of work experience.
• Experience in customer service or another service/sales role.
• Fluency in Swedish and English, both spoken and written.
• Fluency in Norwegian and/or being Swedish-speaking and open to working towards the Norwegian market.

It is an advantage if you are also fluent in spoken and written German, French, Finnish, and/or Spanish.

Other information

• Employer: Workz
• Client: SEB Kort
• Start date: According to agreement
• Scope: Full-time, permanent position with an initial probationary period
• Salary: Individual salary setting, collective agreement applies. Hourly-based monthly salary.
• Location: Stjärntorget 4, Solna
• Working hours: Office hours

Application We do not look at CVs but focus on relevant competencies. So, are you curious about a new role or industry? Then you have found the right place.

When applying, you will receive a short matching test via email, which takes a maximum of 12 minutes to complete. Remember to finish the test so we can proceed with the process. This is the first step in our process. We look forward to your application!

Contact: [email protected]