Vacant job

Are you technically inclined, service-oriented, and looking for an exciting full-time position? We are now looking for you who want to work in a customer-facing role as a Technical Support Specialist. Here you will have the opportunity to contribute to ensuring that Sweden's fiber network operates smoothly and efficiently. Submit your application today – we are conducting rolling selections!

About the role

In the role of Technical Support Specialist, you will play a central part in supporting field technicians. You will answer incoming calls and emails, solve technical challenges, and ensure the quality of the support systems. The role offers both technical development and a social work environment where your contribution makes a difference.

NOTE! The position is security classified and requires you to undergo a security clearance process through us.

What we offer

• An exciting full-time position with varied tasks
• Internal training to develop in the role and handle complex cases
• The opportunity to become part of a future-oriented industry with great development possibilities

Responsibilities

• Receive and handle incoming calls and emails from technicians
• Provide technical support to contractors working with the fiber network throughout Sweden
• Ensure high quality in support systems and update registers
• Document cases and contribute to improvements in work processes

We are looking for you who

• Have a technical understanding and thrive in a role that combines customer contact and problem-solving
• Have good computer and system skills
• Speak and write fluently in Swedish and English

It is an advantage if you have

• Experience in technical support or a technical role
• Background in the telecommunications industry

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Organized
• Socially self-assured

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.