Vacant job

Who are we?

For 60 years, we have worked to increase children's safety during travel, both in and outside the car. We are proud to be a Norwegian family business where safety is always at the center of our operations. Our passion is developing products designed to offer the highest possible safety and comfort. Through groundbreaking innovations, we have expanded from Norway and are now present in over 40 countries. Safety permeates everything we do – it is in our DNA, in every product, and in the hearts of all our employees. Our history proves it, and our future is built on it.

HTS Safety is a subsidiary of the Norwegian group HTS Hans Torgersen & Sønn AS. HTS Hans Torgersen & Sønn AS currently owns many different brands across several industries, including BeSafe, Voksi, MiniMeis, Hamax, Packline, Loyds, and Barnas Hus. Our company is an integrated part of HTS BeSafe AS, where we are responsible for customer service, quality, warehousing, and purchasing, as well as functions such as marketing, sales, and finance. Our values are Passion, Uncompromising, and Knowledgeable. Open communication, creativity, and engagement are important parts of daily office life. We are a wonderful team of 5 employees who together are responsible for supporting our salespeople and customers, both retailers and consumers, by receiving orders via email and phone, answering questions on social media, managing our car seat rental system, handling complaints, and repairing seats.

Of course, the goal is always to have a satisfied customer. As an employee in our Customer Support, you will make a difference by answering questions, solving problems, giving tips, support, and advice, and delivering fantastic support.

In 2026, we anticipate a turnover of approximately 550 million. Over the last five years, we have had a growth rate of 30%. Your voice is heard here, and we offer a strong team spirit. We want you to grow with the company!

Who are we looking for?

Are you a positive and service-oriented person motivated by creating satisfied customers? Do you speak Swedish, English, and perhaps German? Then you might be the one we are looking for!

We are looking for a genuine team player who thrives on taking significant personal responsibility. You are passionate about delivering fast and professional customer support and creating satisfied customers in every interaction. As a person, you are trustworthy, meticulous, and structured, while also being flexible and always ready to support colleagues with other tasks when needed – all to ensure the best possible service together.

We place great emphasis on your personal qualities.

We offer an interesting and varied position in a dynamic environment as our company continues to grow and develop. We are looking for someone who wants to be part of building our journey to becoming the "world's best Customer Support".

What does the role involve?

Petra and Filippa are looking for a new colleague, Quality and Service Assistant, to join our Quality and Service Center (QSC), which is part of our Customer Support. Here, we work with complaints and quality, focusing on providing our customers with the best possible service.

In the role of employee at QSC, you will specialize in our car seats. You will gain in-depth product knowledge and learn to repair our car seats. The work involves daily contact with both consumers and retailers via email and phone. You are also responsible for registering incoming cases in our complaints module.

You will work closely with an experienced colleague who has held the role for several years. Together, you will develop and take our QSC in Jönköping to the next level.

To thrive in the role, you need the right attitude and qualities:

• In the complaints section, it is important to be curious, structured, orderly, and solution-oriented. You should enjoy tinkering, handling, and understanding how our products work. A creative mind and the motto "problems are there to be solved" will take you far.
• You also need to be confident in communicating with customers and have good computer skills.

Qualities

• Structured and helpful, with a desire to work in Support.
• Motivated by delivering world-class support.
• Accommodating in your approach and highly interested in keeping the customer in focus.
• Ability to drive tasks forward and to completion.

Qualifications

• Good knowledge of Swedish and English, both spoken and written.
• Knowledge of German, spoken and written, is a bonus.
• Good computer skills and knowledge of the MS Office package.
• Administrative ability.
• Comfortable with meetings in Teams, both internal and external.
• Forklift license (Truckkort).

We work together, share ideas, and use our different competencies to constantly improve the experience for our customers and target groups.

Office life is characterized by open communication, creativity, and engagement.

We also value flexibility – we help each other and support one another where needed.

Working hours: Monday–Thursday 08:00–16:30, Friday 08:00–16:00 (lunch 12:00–12:30).

A collective agreement applies. The position is linked to Handels (warehouse).

Location: Jönköping, Hedenstorp.

Hiring Manager: Ann-Sofie Andersson Kesti, Phone +46 (0)73-839 66 10.

Work Environment Representative: Niels-August Corneliussen, Mobile: +46 (0)73–507 27 97.

Send your application to: [email protected] by July 4th. Interviews are conducted on an ongoing basis, so we recommend you do not wait. We look forward to receiving your application!

We kindly decline contact from recruitment consultants!