Vacant job

We are now looking for a Customer Experience Specialist who wants to take clear ownership of the customer experience and be a central part of our transformation towards a more customer-centric business.

You are the link between the customer, sales, and production, ensuring that every business deal and project is delivered with speed, precision, and a first-class customer experience.

About us
We are in the midst of a transformation, from a traditional furniture manufacturer to one of Scandinavia's leading brands for modern and collaborative work environments.

At EFG & Savo, we design furniture and solutions that help people meet, collaborate, and create together. With strong brands, a clear design identity, and high ambitions, we are developing the workplaces of the future throughout the Nordics and Europe.

Now we are looking for you who want to drive this journey, with the customer at the center.

About the role
The role has a clear mandate: to own and develop the customer experience throughout the entire business flow.

You are responsible for ensuring that every step, from quote to order, delivery, and after-sales, maintains high quality and creates value for the customer. You work proactively, identify opportunities for improvement, and solve challenges before they impact the business.

This is a role for you who wants more than just administration; you want to influence, develop, and improve.

Your responsibilities

• Own and actively work with customer satisfaction and customer experience.
• Be the link between customer, sales, production, and logistics.
• Ensure an efficient, accurate, and commercial quote and order flow.
• Proactively identify and resolve deviations before they become problems.
• Handle complaints with a focus on solution, learning, and improvement.
• Drive and contribute to continuous improvements in service and business processes.
• Support the sales team in projects and deals to win and deliver business.
• Work with CRM, business systems, and digital tools to improve customer experience and efficiency.

• Has experience in customer-facing roles, e.g., Customer Experience, Sales Support, or similar.
• Wants to take ownership of the customer experience and the business.
• Is proactive and thrives on staying ahead of the curve.
• Has a strong sense of service, structure, and business.
• Is easy to collaborate with and builds relationships.
• Communicates fluently in Swedish and English.

You see technology as an opportunity and thrive working with systems, data, and digital tools to create better ways of working and customer experiences.

You will thrive and succeed if you are

• Curious
• Solution-oriented
• Proactive
• Positive even under pressure and change
• A person who takes responsibility and ownership

• Have experience with CRM (e.g., HubSpot) and ERP.
• Have worked in a manufacturing environment or B2B setting.
• Have an understanding of business flows from quote to delivery.
• Have an interest in design, products, or technical solutions.

• A central role in our transformation towards a more customer-centric business.
• The opportunity to influence customer experience, processes, and ways of working.
• A dynamic environment where business, design, and sustainability meet.
• Engaged colleagues and a culture characterized by collaboration and development.
• A role with great responsibility, variety, and development opportunities.

You who want to combine business, relationships, and improvement, and who are motivated by creating a world-class customer experience in a changing company.

Application & selection process
As part of our selection process, we will ask you to answer a few short questions in connection with your application. The answers help us make a more relevant and fair assessment of candidates and are used as important support in the initial selection.

You will be asked to answer the following:

• Do you have experience in customer service, sales support, or order management? If yes, briefly describe your role.
• Give an example of when you delivered really good service in a challenging situation.
• Give an example of how you ensure quality and accuracy in your work when handling many cases simultaneously.

August 7, 2026 (selection takes place continuously).
Location: Tranås (preferred), Gothenburg, or Stockholm for the right candidate.
Employment type: Full-time, permanent.
Contact person: Customer Service Manager Kinna Åslund, [email protected], tel: +46 140-67697, HR Louise Alm-Ödeen, [email protected]
Read more: www.efg.se | www.savo.com