Vacant job

Are you curious about the banking industry and want to make a difference every day? At Danske Bank, you become the customer's first point of contact and play a central role in creating a positive experience. Here, you work in an engaged team towards common goals – creating value for the customer.

About the role
As a Customer Advisor, you meet the bank's private customers via phone, chat, and secure messages, helping them with various banking matters. You guide customers through inquiries ranging from Bank-ID and card management to payments and transfers. The focus of the role is to provide professional service by resolving the customer's issue directly during the contact and ensuring that the handling is done correctly in the bank's systems. An important part of the job involves identifying the customer's potential needs and referring them further within the bank.

As a Customer Advisor, your main responsibilities will include:

• Helping customers with banking matters via phone, chat, and secure messages
• Handling administration related to customer cases in various systems
• Identifying customer needs to subsequently suggest a meeting with the appropriate advisor based on the situation and segment

The role is a full-time position, Monday to Friday, with varying working hours between 07:45 and 17:15. The position is a 6-month consultancy assignment via Adecco with good opportunities for permanent employment at Danske Bank. The work is performed on-site at the office in Linköping, and the start date for the position is in August.

About you
We are looking for you who have experience in customer service and enjoy working with people. You are confident in communicating in both Swedish and English, and you have a natural interest in the economy and finance sectors. If you have an academic education in economics or experience from phone-based roles, it is an advantage.

As a person, you are independent and responsible, with a strong drive to develop and achieve results. You are engaged, curious, and dare to make decisions when the situation requires it. In every customer meeting, you strive to create real value and always act with business-like professionalism, clarity, and integrity.

Important for the role are:

• Previous experience in customer service
• Genuine interest in economics and a desire to develop within banking and finance
• Fluent Swedish and English, both spoken and written
• Understanding of AI and an interest in deepening knowledge in this area

We place great emphasis on personal suitability.

About Danske Bank
Danske Bank is a leading Nordic bank with a strong local presence and operations in 12 countries. They are characterized by an entrepreneurial culture where development, quality, and customer focus are at the center. The operations in Linköping, where Customer Advisors are included, are one of the bank's largest units and play a central role in the customer's total experience of the bank. Here, there is an environment where collaboration, positive energy, and the desire to grow are a natural part of everyday life.

Contact Information
If you have questions about the position or the process, you are warmly welcome to contact the responsible recruiter: Sofia Fahlén via [email protected]

If you have questions regarding registration, please contact support via [email protected]

NOTE – we do not accept applications via email.

Welcome with your application!