Vacant job

Newsec offers property owners, investors, and tenants a comprehensive range of services within Property Asset Management and Advisory. Since its founding in 1994, Newsec has grown to approximately 2,500 employees active across the seven Nordic and Baltic markets and is today Sweden's leading property manager. We are now looking for a new employee for our Customer Support Center – we warmly welcome your application!

Your Role

As a Customer Service Representative, you will work in a broad role where you provide support to our tenants, suppliers, and customers across all our business areas: Property Management, Financial Management, and Technical Service and Operations. You will work via both phone and email, as well as using several internal systems. In your role, you will analyze problems quickly, engagingly, and pedagogically to resolve customer cases. Your task also includes getting to know our assignments and customers and keeping up to date with them.

Your responsibilities will include, among other things:

• Handling incoming calls and emails from our tenants and internal customers.
• Creating fault reports for customers and answering incoming questions with a focus on achieving the highest possible resolution rate.
• Administrative work in our case management system, including handling forms, fault reports, and assisting with invoice and payment information.
• Responsible for continuously updating our property register and property data.
• The team currently consists of four people with a great team spirit driven by providing good service. You will become part of a solution-oriented team with great curiosity and engagement.
• Responsible for updating suppliers and our finance department with invoicing and payment information.

Your Profile

To thrive in this role, we believe you are passionate about service, have a technical interest, and possess a good ability to guide your customers in a pedagogical manner. You feel comfortable using the phone and email as communication tools. You understand that the customer is at the center and realize that every customer has unique needs. Taking initiative is not foreign to you, and you are happy to suggest solutions on how we can improve our service and facilitate customer dialogue.

In this team, we focus heavily on collaboration, so it is important that you are a team player. Other highly valued traits are that you are responsible, meticulous, structured, and professional in your work, as well as having engagement and curiosity for the business and the customer.

Qualifications:

• Experience working with customer advisory or customer support.
• Previous experience in a role with significant customer contact.
• Good computer skills.
• Good knowledge of the Office suite.
• Good knowledge of case management.
• Previous experience working in some form of business system.
• Experience handling financial flows and invoicing in business systems.
• Very good communication skills in Swedish and English, both verbal and written.

Meritorious:

• Experience in the real estate industry.

Our Values

For us, it is important that you want to work in accordance with our value system Passion for colleagues and clients and that you resonate with our core values: Excellence, Innovation, Integrity, and Impact. You thrive in a knowledge-driven organization where the employee is put first and share our belief that engaged and satisfied employees give us satisfied customers. You strive to deliver solutions and services of the highest quality and are motivated by exceeding our customers' expectations as well as the highest market standards. You are curious and development-oriented, with a willingness to try new ideas, drive change, and dare to think differently. At the same time, you act with high business ethics, integrity, and with the customer's best interest in focus in every assignment.

About Newsec

We offer stimulating work in a dynamic environment with good development opportunities. We invest in your development through ongoing training and career paths. You become part of a successful company where curiosity and the courage to do things differently are encouraged. Newsec continuously works to create good conditions for employee development and well-being.

We have collective agreements and offer benefits such as fitness hours, national transit passes, and fitness allowances.

Application

• Start: Immediately or as agreed.
• Working hours: Monday-Friday, 8:00-17:00.
• Location: Söder Mälarstrand in Stockholm.
• Employment type: Fixed-term full-time employment for approximately 8 months, with the possibility of extension.

Selection and interviews will take place on an ongoing basis, and the position may be filled before the application deadline. The recruitment process is competency-based and includes a personality test as well as a test to assess logical reasoning skills. A background check will be conducted for final candidates. If you have questions about the position, you are welcome to contact Customer Support Manager Maria Fedor at [email protected].

For us, it is important that all competence on the labor market is utilized. We welcome all applicants and strive for diversity.

We look forward to your application!

Due to GDPR, we do not accept applications via email. All applications are treated confidentially.

Please read more about us on our website www.newsec.se (https://www.newsec.se), where you can also find our other open positions and have the opportunity to Connect (https://www.linkedin.com/company/newsec) with us.