Vacant job

Scope: Full-time (Office hours 08-17)

Start: According to agreement

Location: Our office in Södertälje, moving to central Stockholm at the beginning of next year

Are you quick on the ball, love talking to people, and get a kick out of closing a deal? Do you want to be part of a growth journey where your work is directly reflected in the bottom line? Then we are looking for you.

We are one of the fastest-growing cleaning companies right now because we are digital and agile. We help hundreds of customers every month with home cleaning, move-out cleaning, and window washing. Right now, hundreds of customer inquiries pour in every month, and we need a person who will be our face to the outside world – and our secret sales engine.

About the role:

This is not a typical "sit-and-wait customer service" job. This is a combined support and sales role where your primary mission is to provide an unbeatable customer experience and ensure that incoming inquiries turn into booked cleanings.

Your main responsibilities:

• Lightning-fast lead management: When a new customer inquiry comes in through our website, you pick up the phone to show a service mindset and help the customer book. You follow up with customers and help them answer any questions before they become part of our team.

• First-line support: You answer incoming calls to our switchboard and emails from existing customers (questions, rebookings, simpler administration).

• Upselling: You identify opportunities to offer additional services (such as window washing or deep cleaning) to customers who already buy from us and love us.

Who are you?

To be honest, we care less about your CV and more about your energy, your voice, and your attitude. However, we believe that you:

• Love the phone as a tool: You are outgoing, talkative, and have the ability to create security and smiles solely through your voice.

• Are extremely fast and structured: You hate having unanswered emails and navigate easily between different digital systems.

• Have a winner's mindset: You see every missed lead as a lost opportunity and are motivated by seeing conversion rates increase.

• Speak and write fluently in Swedish and English.

Advantageous If you have experience from customer service, customer success, or the home service industry.

What we offer:

• A key role in a young, hungry, and fast-growing company.

• Fixed base salary with the possibility of bonuses/commission

• Great flexibility and the opportunity to grow with the company (for the right person, there are good chances of full-time employment and increased responsibility in the future).

• Excellent onboarding and support from the founder.

Does this sound like you?

Don't send a stiff cover letter. Send your CV and three short sentences about why you are the right person to take our customer journey to the next level.

Interviews are conducted continuously, so don't wait!