Vacant job

At the service office in Varberg, we are 4 employees and are part of the Halmstad office area. We work with a service focus where you and your colleagues share a common responsibility for your mission and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a service handler, you provide fast and professional service by answering questions from private individuals and businesses. A large part of your work is to guide customers to use the joint agencies' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you are supported by the various agencies' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

You may also be required to work at other service offices, which sometimes happens with short notice.

You can watch a film about Statens servicecenter here: Watch film (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4)

(On Platsbanken: to watch the film, please go to the job advertisement on www.statensservicecenter.se/vacancies and click the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work close to the customers, you must feel comfortable in direct meetings with customers from different backgrounds and with different functional abilities. In short, we are looking for you who have a positive approach and are quick to absorb new knowledge.

We are looking for you who have:

• A university education of at least 80 credits/120 hp.
• Worked for at least two years in a service profession where you have informed and guided customers.
• A driver's license category B.

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Identify customer needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and cooperation

Furthermore, it is meritorious if you:

• Have experience working as a service handler within Statens servicecenter recently.

Other

• The employment is permanent at 100%.
• We usually apply a six-month probationary period.
• Start date: June 15.
• We do not have the possibility of remote work.
• This employment requires a security clearance according to the Security Protection Act. As an employee, you may also be placed for war service based on the total defense's needs.

Welcome to send your application containing CV and cover letter by June 7.

To ensure you receive as fair and correct an assessment as possible, it is of great importance that you state the year and month for each employment as well as a short description of the duties. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may therefore risk being excluded from the selection process.

We plan to conduct interviews during week 24 in Varberg.

Statens servicecenter We offer you a workplace where you can contribute your competence in services that are close to citizens and agencies. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other agencies. At our service offices, we provide private individuals and businesses with support and guidance in matters concerning several agencies.

As an employee with us, you have the opportunity for competence development, career development, wellness allowance, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire civil service, the government value base. This means that we follow six principles to live up to good governance that is democratic, secure, free from corruption, and efficient. Read more about us: About Statens servicecenter (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss)

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency agency within the economic security sector. Together we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made our media choices for our advertisements and decline contact from media and recruitment companies.