Vacant job

Do you want to build a completely new function within claims, debt management, and recovery, while simultaneously being a key player in a Nordic growth journey? Svensk Skadereglering is looking for a Senior Claims Recovery Manager who wants to take overall responsibility for debt collection processes, accounts receivable, and debt recovery. Here you combine operational work with strategic development to create real business value.

A role for you who wants to make a real impact

Svensk Skadereglering is on a clear growth journey with the ambition to build a scalable Nordic operation. Here you will:

• Be part of creating a new central function from scratch
• Work closely with the CEO and have significant mandate in your area
• Influence how working methods, processes, and structures should look moving forward
• Become part of an organization where things happen – and where your decisions make a difference

The environment is characterized by high tempo, entrepreneurial spirit, and a desire to do things better. The primary location is Örebro or Gävle, but some flexibility exists for the right candidate.

About the role

At Svensk Skadereglering, you will have a task that is as clear as it is exciting: to take ownership of the entire claims and recovery process and build something that does not yet fully exist. The role arises from a need to separate damage adjustment from claims management – to create efficiency, quality, and scalability. You will come in as an expert and enabler.

You will, among other things:

• Own, develop, and manage the entire claims and recovery process after the conclusion of damage adjustment
• Ensure efficient flows for claims, accounts receivable, payment follow-up, and debt collection
• Drive cases related to disputes, settlements, and payment plans
• Work with external partners such as collection agencies, the Swedish Enforcement Authority (Kronofogden), and legal representatives
• Build standardized and scalable processes for the Nordic operations
• Monitor KPIs and analyze results to improve recovery rates and lead times
• Contribute to digitalization and, in the long term, automation of processes

The role is both hands-on and development-oriented with the goal of developing a strategic and Nordic function.

About you

We are looking for you who want to build, not just maintain. This is not a traditional collection or accounts receivable role. You need to thrive in a context where not everything is in place – and where you can influence how it should become.

We believe you have:

• Several years of experience in claims management, recovery, regress, or similar
• Experience in debt collection processes and handling disputed claims
• Good understanding of financial flows and accounts receivable
• Experience working in complex flows with both volume and quality in focus
• Experience in developing processes, improving working methods, or streamlining flows
• Ability to communicate clearly, professionally, and trust-building, both in writing and verbally, even in claims and negotiation situations
• Very good Swedish and English skills

Meritorious experience:

• Collection, banking, finance, Swedish Enforcement Authority, or law-adjacent activities
• Nordic organizations and processes
• Liability, insurance, contracting, or infrastructure

To succeed in the role, we see that you:

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• Are structured, analytical, and have strong systems thinking
• Have the ability to go from idea to functioning process ("design to reality")
• Are business-minded and results-oriented
• Are confident in driving issues forward, even in complex or sensitive situations
• Have strong communication skills and can adapt messages to the recipient, from customer dialogues in sensitive cases to internal and external collaborations
• Thrive in an environment where you get to combine order and structure with development

About the application

Click "Apply" in the advertisement to submit your application. Attach your CV and feel free to complete it with a cover letter where you tell us about your relevant experience and what attracts you to the role.

Due to GDPR, we do not accept applications via email.

This recruitment process is carried out in collaboration with Jefferson Wells, and you will be employed directly by Svensk Skadereglering.

For more information, contact the responsible recruitment consultant:
Marjo Carlson, 070-377 06 64, [email protected]

ManpowerGroup Nordics is acting as an Employment Agency in relation to this vacancy.