Vacant job

At the Swedish Migration Agency, we work with one of today's major societal challenges – migration. We are a team of approximately 6,000 people, and we have an unusually important job!

We are looking for a Service Officer for the Southern Service Unit, based in Åstorp. We offer an environment characterized by human interaction and varied tasks.

We offer a job that truly matters

A lot is happening in our surroundings, and many people are coming to Sweden. Therefore, we need to strengthen our operations with more employees who can help in the areas where the need is greatest. Our operations are large, and over time, your skills may be needed in other case types as well; there are many opportunities for development. Regardless of where in the organization you work, you play a significant role in fulfilling our important societal mission. Your job with us is truly important. We offer an environment characterized by service, human interaction, and varied tasks.

What does a Service Officer do?

As a Service Officer/Maintenance Staff, you work with property and operation-related services, which include supervising premises, property-related measures, fault reports, ordering consumables, adapting premises, and moving furniture.

The responsibilities also include the commissioning/installation of new IT equipment, as well as reviewing and maintaining it in close cooperation with the unit's technical coordinator.

You interact with external suppliers of goods and services, as well as internal contacts with the unit's requesters. You improve routines for supervision, control, and management of our premises and technology.

Furthermore, you provide practical service and perform maintenance in the Swedish Migration Agency's premises. You are also responsible for case management in our case handling system. Some parts of the work will be carried out in secured areas. You work closely with other employees within the unit, and work may occasionally take place at the unit in Ljungbyhed if needed.

The work can be physically demanding in some cases. Travel outside the stationing location may occur.

Who are you?

We are looking for someone who is structured and can independently plan and organize work effectively towards set goals and deadlines.

As a person, you adapt easily to changing circumstances and see opportunities in change. You enjoy working with multiple tasks at a varying pace. You take responsibility for your tasks and drive things forward. You are service-oriented and value solving problems together with your colleagues. You have a solution focus and adapt your communication style to current conditions. You are quality-conscious, systematic, and meticulous in your approach. Furthermore, you are flexible, adapt to current circumstances, and see opportunities in change. You have a proactive work style. You express a positive attitude towards your work, the operation, and the organization, and act in accordance with decisions and guidelines. You are calm, attentive, and accommodating in your interactions, and have the interest, willingness, and ability to help others, striving to deliver solutions. Personal suitability is of great importance.

You adapt easily to changed circumstances, take initiative, start activities, and achieve results. You consider the bigger picture and see the whole, which is reflected in correct assessments and prioritizations.

In our work as civil servants, high demands are also placed on judgment and a high level of security and confidentiality awareness.

You have

• A secondary education or other education or relevant experience for the role as assessed by the employer as equivalent
• Current experience of working with service and property-related issues with customer contact as assessed by the employer as relevant
• Current experience of working within the Swedish Migration Agency's secured areas
• Experience of working with requirements for good service
• Good current technical knowledge regarding property, conference, and security equipment
• Good communication skills and express yourself well in speech and writing in Swedish
• Good knowledge of the Office package
• Knowledge of working in property systems
• A valid driver's license (Category B)

It is meritorious if you have

• Experience of working with property maintenance

Information

Employment type: Permanent position with a 6-month probationary period

Working hours: Office hours, some work outside office hours occurs, e.g., in connection with travel to other Swedish Migration Agency locations.

Salary: We apply individual salary setting

Location: Åstorp, travel within the job occurs

Start date: As soon as possible according to agreement

Benefits: Read about our employment benefits here.

Application

Welcome to submit your application documents by [%insert period%]. We receive your application via our recruitment system.

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Open to all
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.