Vacant job

Do you want to work in a varied support role where technology and customer service are in focus? At TeleProffs, you will become part of an experienced team that helps corporate clients with telecommunication and communication solutions. Here you have the opportunity to develop long-term in an industry where service and problem-solving are at the center.

About the role

In the role of First Line Support at TeleProffs, you will become an important part of the support team, helping customers with daily questions and technical matters related to telecommunication and communication solutions.

You will handle incoming support cases via phone and email, troubleshoot and solve technical problems for customers, follow up on handled cases, and act as internal support for the sales organization. The role is characterized by a strong customer focus where you are the technical expert for customers and help them in their daily lives, whether facing big or small problems. The role is varied and suits you who enjoy both technology and customer contact.

Your profile

To succeed in the role of First Line Support, we believe you are a person who enjoys helping others and is motivated by providing excellent service. You have a good technical understanding and enjoy solving problems while having patience and a professional attitude in customer interactions.

We also believe that you are structured and can handle multiple cases simultaneously without losing focus or quality. You are curious, driven, and have a desire to develop long-term within technology and support. Since the work is done closely with colleagues, it is also important that you are collaborative and unpretentious in your way of working.

Requirements for the position:

• Good technical understanding and genuine technical interest
• Very strong customer focus and good communication skills
• Spoken and written Swedish and English

Merits for the position:

• Previous experience within telecom or support functions

About TeleProffs

TeleProffs is an established company in the telecom industry that has been helping businesses with modern communication solutions for over 30 years. The company was founded in 1989 and has evolved over the years from traditional telephony and cabling to today working almost entirely with cloud-based services and remote support. Today, TeleProffs delivers mobile and PBX solutions, subscriptions, and operator services to corporate clients across Sweden.

How to apply

To apply for the First Line Support position, please apply via: https://www.framtiden.com/ (https://www.framtiden.com/). If you have any questions, you are welcome to contact recruiter William Henriksson: [email protected] or call 070-015 13 85. We are conducting ongoing selections, so welcome to submit your application today!

About Framtiden AB

At Framtiden, we work with both staffing and recruitment; we want to make a difference in people's lives. We make a difference by helping people find the right job and the right colleague. We are specialists in recruiting the right talents to the right companies. Framtiden is present in seven locations in Sweden.

If you are offered employment, you will be employed by TeleProffs.

Conditions

• Start: According to agreement
• Location: Jönköping
• Working hours: Mon-Thu 08:00-17:00, Fri 08:00-16:00
• Scope: Full-time