Vacant job

Job ID: 2708

Are you our next service star who wants to make a difference for the customer and deliver first-class service? We are looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions.

About our team

Get to know the Customer Service team, characterized by a strong winning culture focused on results, satisfied customers, and high quality. We have fun together, collaborate, and are keen to support each other. With us, you are part of an inspiring team with great opportunities to develop and contribute to something bigger. We are located in newly renovated premises in central Sundsvall.

What you will do

As a Service Agent, you will:

• Meet our customers via phone and create positive customer experiences
• Guide our customers to find solutions to their banking matters
• Counteract digital exclusion and make our customers feel comfortable with our digital services
• Handle everything from simple questions to more complex customer cases

Who you are

Collaboration. Ownership. Passion. Courage. These are values that guide us in how we work and how we make decisions – and which we believe you share.

We believe that you, as an applicant:

• Are a star at service and win the trust and loyalty of our customers
• Are social and communicative
• Enjoy working both independently and in close collaboration with colleagues
• Can put yourself in the customer's situation, adapt your approach, and connect the customer's needs with our services and products
• Are driven to work towards set goals at a high pace
• Use your good judgment to make well-founded decisions that follow Nordea's guidelines and rules

Your background and competencies include:

• Completed and approved upper secondary education
• Good knowledge of Swedish and English, both spoken and written

It would be valuable if you also:

• Have relevant and current work experience in customer-facing service roles, preferably within banking/finance/insurance
• Have education in economics

Terms of Employment

We offer a permanent full-time position starting August 10, 2026. We apply a 12-month probation period, which is standard for our appointments. In this role, you work on a rolling schedule with day, evening, and weekend shifts. Work shifts are distributed on weekdays from 7:45–20:15 and Sundays from 8:45–17:15.

What we offer

People come here when they want to go somewhere. For some, it is to take their career to the next level. For others, it is to break new ground within their area of expertise – in other words, you will always move forward with us.

As a new employee, you will receive the training you need to provide our customers with first-class service. During your first year, we will continuously train you in new case types with increased complexity and areas of responsibility. You will be part of a team with an present leader who continuously works on developing you and your colleagues. Team spirit, well-being, and collaboration characterize our workplace.

If this sounds like you, do not hesitate to get in touch!

Next steps

Submit your application by June 4, 2026. We are recruiting continuously, so do not wait with your application!

The recruitment process consists of the following steps:

• CV screening
• Tests
• Phone interview
• Interview
• Background check

We are an international company, and therefore, the phone interview may be conducted in English. For more information about the position, you are welcome to contact us at [email protected]. Please note that we do not accept applications via email.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and cooperative societies. Nordea is one of the largest employers in the Nordics, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and move forward.

For union information, contact Finansförbundet at [email protected] or SACO at [email protected].