Vacant job

Ref: 20261310

Do you want to contribute to a service-oriented and efficient building permit process?

We are currently seeking a Business Developer for a 12-month fixed-term contract to help strengthen our service-oriented public authority operations within the planning and building permit process. This position focuses specifically on developing working methods, supporting operations in the building permit process, and contributing to efficient and legally secure case management.

Here, you will work closely with both management and operations to ensure that our working methods and system support provide accessible, clear, and professional service to residents of Malmö, businesses, and other actors seeking building permits.

Responsibilities

As a Business Developer here, you will:

• Drive the development of working methods within the building permit process, focusing on quality, efficiency, and good service to municipal residents and businesses.
• Initiate, lead, and implement improvement initiatives that strengthen a service-oriented and legally secure public authority operation.
• Be responsible for developing working methods and managing the case management system NOVA, including procedures, structure, and user support.
• Identify development and improvement needs in handling processes and translate these into practical and sustainable solutions in collaboration with the operations team.
• Lead inclusive working methods, such as dialogues and workshops, to create consensus and anchoring with different functions within the administration during changes.
• Plan and implement development initiatives and smaller projects within building permits and case management, from needs assessment to implementation and follow-up.
• Ensure that the development work is based on citizens' needs and contributes to high accessibility, clarity, and quality in operations.

Qualifications

We are looking for someone who has:

• A relevant university degree in fields such as community planning, public administration, organization/leadership, service management, communication, or other education deemed equivalent by the employer.
• Experience working within the building permit process or other public authority operations in municipal activities.
• A good understanding of service-oriented public authority operations and a clear focus on the citizen.
• Experience working in or with a case management system, preferably NOVA.
• The ability to work systematically and translate needs into practical improvements in operations.
• Good communication skills and the ability to collaborate easily with various professional roles.

Qualifications that are considered an advantage:

• Experience with improvement work within building permits or community planning processes.
• Knowledge of municipal processes within the planning and building sector.
• Experience in service and customer handling towards municipal residents, businesses, or other external target groups.
• Experience working in operations with high demands for accessibility, clear communication, and service.
• Experience working with involvement and anchoring in change and development work, for example through dialogue, workshops, or operation-oriented working methods.

Personal qualities

You are structured, solution-oriented, and service-focused. You have the ability to listen to the needs of the operations and translate them into clear working methods that work in practice. The role requires you to collaborate broadly within the organization and contribute to a good work climate where development happens together.

We offer:

• A fixed-term contract with the opportunity to contribute to the development of an important societal process.
• A role close to core operations where you make a concrete difference for both colleagues and citizens.
• Competent colleagues and a workplace focused on collaboration, learning, and development.

About the workplace

The Department of Architecture and Building Permits is one of the City Planning Administration's four departments and consists of five units: three building permit units, one administrative unit, and the housing adaptation unit. We are a department that handles building permits, technical notifications, and supervision according to the Planning and Building Act, as well as applications for housing adaptation according to the Housing Adaptation Allowance Act. The department's focus is on developing Malmö's urban construction from a sustainable and attractive perspective, and maintaining good and close cooperation with both clients and applicants.

The City Planning Administration is a dynamic and creative workplace, with premises in the center of Malmö. We have 210 employees and about 20 managers, distributed across four different departments. The City Planning Administration is an authority for planning, building, and land surveying issues. The administration works with comprehensive planning, detailed planning, land division, building permits, surveying, and mapping. The City Planning Administration works for the residents of Malmö, various actors in the construction market, and others active in Malmö. Together with other administrations, we create conditions for a city that is sustainable and attractive to live and work in. At the City Planning Administration, you will enjoy the benefits of security and flexibility that one can expect from a public employer.

Malmö City's operations are organized into 14 administrations. Our common mission is to create welfare and sustainable societal development. Together with the residents of Malmö, we are developing an even better city to live, work, and be in; differences, life experiences, and talents make Malmö a smart city in the heart of Europe. The world's knowledge is here.

Read about Malmö City as an employer here http://www.malmo.se/jobb (http://www.malmo.se/jobb)

Information about the position

Employment type: Fixed-term employment

Scope: Full-time

Number of positions: 1

Start date: According to agreement

Other

Please note that Malmö City has removed the cover letter from the application process and replaced it with selection questions, this for a more inclusive recruitment process and an efficient candidate experience for you who are applying for a job with us. Your answers will become an important part of our selection work.

Malmö City strives for the employees to represent the diversity that exists in our city. We therefore welcome applicants who can contribute to us as an employer meeting the needs of the residents of Malmö.