Vacant job

We are looking for a Customer Service Representative with a problem-solving focus who wants to become part of our community in Gävle. We are currently growing within our energy projects and are looking for more colleagues who want to help our customers navigate everything from future electric vehicle charging to questions about electricity contracts and consumption.

What we offer YOU:

• An inclusive environment that makes you feel supported, encouraged, and welcome from day one
• Continuous development through our internal learning platforms and external training
• Endless development opportunities: 90% of our managers and leaders started their careers as customer service agents
• Induction training that introduces you to the specific parts of the job
• Modern and comfortable office in Gävle with spaces for relaxation and recovery
• Benefits such as collective agreement, fitness allowance, Rikskortet, fixed monthly salary, and the possibility of a Bike Lease solution
• Employment at 80% with a varying schedule Monday–Friday 08:00–19:00
• Permanent employment with a 6-month probation period
• Specific start date: June 15

Become part of us as a Customer Service Representative:

Be at the front line of support for our customers and perform work that makes a difference in people's daily lives. In this role, you will:

• Deliver a world-class customer experience by answering incoming calls and emails.
• Support our customers with everything from questions about electricity contracts, EV charging, payment methods, and consumption.
• Help customers with everything from pedagogical advice to technical support and troubleshooting.
• Work together with engaged colleagues in Gävle to continuously improve our service and share your knowledge.

To succeed in the role, the following is required:

• Fluent knowledge of Swedish and good knowledge of English, both spoken and written
• Strong communication skills and a pedagogical mindset with a focus on empathy and responsiveness
• Ability to quickly absorb new information and adapt to changes
• Positive attitude and a desire to deliver a world-class customer experience – you believe the customer deserves more than just support
• An interest in technology and a willingness to learn everything about electricity and energy

Life at Transcom:

At Transcom, we are unshakably committed. To our clients and to each other. Every day, someone begins their journey with Transcom. We take the potential they have today and transform it into skills for the future. We recognize hard work, team spirit, and the desire to support others. We drive positive and lasting change in our teams and communities. This is exactly who we are at Transcom. Here, we care for and cheer for each other. You are included, just as you are, from day one. And with the right attitude, there are no limits to how far we can reach together.

We are an equal opportunity employer, and all qualified applicants will receive equal consideration in the recruitment process regardless of race, religion, gender, national origin, disability, age, or any other characteristic protected by law.