Vacant job

Do you want to work in an inspiring and development-oriented environment where you can combine daily user support with technical network work? Then this is the job for you! You will become part of a competent and engaged team in the Department of Digitalization and IT at Örebro University, where we value collaboration, job satisfaction, and development.

About Us

You will work in an organization with an inspiring environment and an open, communicative culture. The Department of Digitalization and IT currently consists of approximately 45 employees distributed across the units IT Service, Operations, Infrastructure and System Development, as well as Digital Governance and Development. As a Support Technician, you will become part of a highly competent team within IT Service, where collaboration and job satisfaction are key components.

Örebro University is a leading university contributing to knowledge-based societal development. Here, we help shape the future through internationally competitive research and offer professional-oriented education among the best in the country. A close connection between education, research, and collaboration is the foundation of our entire operation. We have approximately 1,600 employees and 16,000 students. Today, Örebro University is ranked among the top 500 universities in the world.

Job Description

In this shared role, you will have a varied daily routine where you work closely with users while also contributing to the development of the university's technical environment. A large part of the work takes place at the service desk, where you provide support via the visit desk, phone, and case management system. You support both staff and students on-site, which can involve everything from installing and delivering computers and peripheral equipment to assisting with software and mobile phones.

You will also work with the administration of accounts and permissions in various systems, as well as troubleshooting and resolving technical issues directly on-site. A key part of the role is maintaining and supporting the university's network infrastructure, where you handle incidents and contribute to strengthening network security. Additionally, you will have the opportunity to participate in exciting implementation projects and work with the configuration and maintenance of network equipment.

Qualifications

We are looking for someone who has:

• Experience in IT support for users via cases and phone.
• Experience in installing and delivering computers as well as installing software.
• Basic knowledge of network infrastructure and network security.
• Experience troubleshooting both computer and network issues.
• Experience working in an academic environment.
• Good knowledge of MS Office 365 and general knowledge of both PC and Mac.
• Good proficiency in Swedish and English, both spoken and written.

You are ambitious, structured, responsible, and have a strong sense of service. You are open, receptive, and have the ability to communicate about problems and solutions. You thrive working both independently and in a team, and are motivated by new challenges and the opportunity to develop.

Information

The position is full-time (100%) until 2026-09-30, with immediate start. Örebro University applies individual salary setting.

For further information about the employment, please contact the Head of Unit for IT Service, Henrik Palmér, 019–303125, email: [email protected].

As we have already made our choices regarding external collaboration partners and marketing in connection with this recruitment, we kindly ask to be exempt from contact with recruitment agencies and advertising salespeople.

In accordance with the Swedish National Archives' regulations, we must archive one set of application documents (excluding publications) for two years after the appointment decision has become final.

Application

You apply via our website by clicking the "Apply" button. A complete application should include:

• A cover letter explaining your interest in the position as a Support Technician
• A CV with a relevant description of your combined competencies
• Copies of relevant grades/certificates proving your competence

Only documents written in Swedish, English, Norwegian, or Danish can be assessed.

The last day for applications is 2026-06-04. We look forward to receiving your application!