Vacant job

Cloudgruppen is one of Sweden's leading resellers of IT and communication solutions for businesses. Together with market-leading suppliers, we help companies create smart and efficient solutions within telephony, IT, and communication – so that our customers can focus on their own operations.

We are now looking for an engaged and relationship-driven Customer Success Manager for our office in Gothenburg who wants to help create top-class customer experiences.

As a Customer Success Manager with us, you have a key role in the customer journey. You are responsible for ensuring that our customers receive the right support, the right solutions, and a professional experience throughout the entire collaboration.

This is not a traditional customer service role where you only answer incoming calls – we are looking for you who have an understanding of the telecom industry and experience with business solutions within telephony and communication. You feel confident in the dialogue regarding subscriptions, PBX solutions, and related services, and thrive in an advisory role where the customer relationship is in focus.

You work closely with both customers and internal teams to ensure high quality, long-term relationships, and a smooth customer experience.

• Build and develop long-term customer relationships

• Be a reliable and professional contact person for our business customers

• Help customers with questions regarding telephony subscriptions, services, and solutions

• Ensure a high level of service and a positive customer experience

• Collaborate closely with the sales team and other departments to create the best possible delivery

• Work proactively with customer care and customer satisfaction

• Contribute ideas and improvements to develop our processes and the customer experience

We believe that you are social, solution-oriented, and thrive in a role where relationships and communication are central. You have previous experience from the telecom industry and understand how business solutions within telephony work.

You are used to working with customers and feel confident handling multiple contact channels simultaneously.

• Experience from the telecom industry, preferably within business solutions

• Knowledge of telephony subscriptions, PBX services, and related communication solutions

• Strong communication skills in both speech and writing

• A professional and trustworthy approach

• Ability to work in a structured and solution-oriented manner

• A positive attitude and good teamwork skills

• Very good Swedish and English in speech and writing

• Good computer skills

• Fixed monthly salary and benefits

• A family-oriented and positive work environment

• Opportunity to develop within a growing company

• An engaged team with high competence

• Thorough introduction and support in the role

• Full-time position located in Gothenburg

Send your CV and a short motivation letter explaining why you think we would be a good match.

Selection is ongoing, so do not wait with your application.

💬 We look forward to hearing from you!