Vacant job

About the job

The Reception for Social Assistance in the South West Social Services Department is part of the Adult and Social Assistance Division, where close cooperation exists between the units. We are four units within economic assistance with functional divisions; reception, labor market, and two rehabilitation units. The reception consists of 12 social secretaries, two senior social secretaries, and one unit manager.

The work at the reception involves handling applications for economic assistance in a legally secure manner by thoroughly investigating and assessing the right to assistance based on case law, guidelines, and equal treatment. The work includes being on call for non-active cases, conducting new visits, and being backup for colleagues. An important part of the work as a social secretary at the reception is to inform our residents and collaborating partners about the right to economic assistance, primarily to promote self-sufficiency.

Social secretaries at the reception are the face of social services and can be the individual's first contact with the authority, which is why a professional and good attitude is important. The work at the reception can involve moments of high pressure, which you need to be able to handle and balance.

The work includes collaborating with colleagues within the department as well as with other authorities, healthcare, and others.

The position starts with a good introduction. We have regular method supervision in groups and individually. There is also the opportunity to participate in external process supervision.

Our workplace has a central location in the South West, Topasgatan 58, near Frölunda Torg with its offerings. All authority exercise for adults is located in the same building, which benefits internal cooperation within the division.

About you

For this position, a social work degree is required. We are primarily looking for a social secretary who has a few years of experience working with economic assistance or authority exercise.

Since the work involves communicating with others both verbally and in writing, you need to master the Swedish language well, both in speech and writing.

At the reception, new visits, on-call duties, spontaneous visits, and phone calls are handled sometimes at a high tempo and sometimes from individuals in crisis or affect, which means you need to be secure and flexible as well as have the ability to prioritize.

You have a good attitude and are helpful to other people even in a stressful situation. You are calm and secure in difficult situations and can make well-founded decisions despite time pressure. You show respect for everyone you meet at work and listen to others to understand their needs.

You are meticulous in your investigations and decisions as well as in your other documentation.

Other

In this recruitment process, we will not ask for a cover letter. In the application process, you will instead be asked to answer questions about your competence. It is important that you answer the questions in your own words and do not use templates or AI. Interviews may be scheduled continuously before the application deadline.

To comply with GDPR requirements and enable good communication with our applicants, we ask you to submit your application digitally and not via email or letter. If you have protected personal data, you should NOT apply via the system but contact the recruiting manager for handling of your application.

The City of Gothenburg is one of Sweden's largest employers. Our mission is to create a good everyday life for Gothenburg's residents, visitors, and business owners. As an employee in the city, you have a secure employment with many career paths where you get the opportunity for interesting and meaningful tasks.

As we have already taken a stand regarding the recruitment channels we wish to use for this recruitment, we kindly but firmly decline to be contacted for further offers of competence mediation, advertising, and recruitment assistance.

About us

The South West Social Services Department is one of four social services departments in the City of Gothenburg with around 900 employees. In the South West urban area, there are approximately 120,000 residents, and the area stretches from Billdal to Högsbohöjd and to the southern archipelago. The department's mission is that children, young people, and adults should be able to live a secure and independent life and that children and young people have a rich leisure time. The department also works to support people experiencing homelessness into permanent housing. Through collaboration with civil society, local business, and other actors, we aim to increase public health and security in the area.

In the South West Social Services Department, we want to take advantage of the commitment of all employees. With us, you can influence both your own job and other people's lives.