Vacant job

ISS is one of the world's largest service companies, and this year we celebrate 80 years in Sweden! With over 6,500 employees across the country, from north to south, we deliver service that makes a difference. We offer our customers everything from cleaning to technical service, food, and workplace services. We create workplaces where people thrive, companies grow, and sustainability is a given – socially, environmentally, and commercially. Our employees are the heart of what we do – and crucial for ensuring our customers feel safe, seen – and for their workplaces to flourish.

Are you a service-oriented person who thrives in a role where you are the customer's first point of contact and where every day offers variety? Do you have a special interest in digital solutions and how modern technology can strengthen both service and internal processes? If you want to contribute to a competent and welcoming customer experience in a team that values collaboration and continuous development – then this is the role for you.

About the role

As a Service Center Agent, you will become a central part of our Customer Service Center in Malmö. You will be responsible for receiving and handling customer cases via phone, email, and portal, ensuring that every customer receives fast, accurate, and professional service. The role involves both administrative work and direct customer contact, where you follow cases through to resolution.

Your responsibilities

• Receive and register cases in ISS standard and customer-specific systems
• Handle incoming calls in the switchboard and customer service
• Proactively follow up on and own cases until they are fully resolved
• Perform administrative tasks
• Prioritize and handle cases in a structured and efficient manner
• Responsible for financial follow-up
• Participate in and follow up on customer meetings
• Conduct customer surveys and book customer meetings via outgoing calls

Practical information

• Location: ISS office in Malmö
• Working hours: Varying weekdays between 07:00–17:00
• Employment: Permanent with a 6-month probationary period
• Other: Extract from the criminal record will be conducted during the recruitment process

What we offer

At ISS, you become part of a competent and supportive team where we help each other develop. Our size and broad range of services provide excellent opportunities for career development – both nationally and internationally. We believe that People make places, which is why we invest in training, talent programs, and continuous competence development. We highly value diversity and inclusion. At our company, all employees are equally valued and given the same opportunities. Our inclusive culture makes us more creative, productive, and attractive as a workplace. Our values – quality, responsibility, honesty, entrepreneurship, and community – are the foundation of everything we do. We are looking for someone who identifies with these.

Who are we looking for?

You are a person who:

• is service-oriented, solution-focused, and always puts the customer first
• takes responsibility, works independently, and drives cases forward
• communicates clearly in both Swedish and English, verbally and in writing
• thrives in a fast-paced environment and can handle multiple cases in parallel
• is accustomed to working in various IT and case management systems
• is flexible, stress-resistant, and has good prioritization skills
• has a basic understanding of economics and follow-up (meritorious)
• thrives in an environment where digital and technical solutions are in focus

Requirements

• Experience in customer service, support, and administrative work
• High school education
• Strong administrative skills
• Experience working in IT and case management systems

Your application

We look forward to receiving your application by June 13th. The recruitment process is ongoing, and the position may be filled before the application deadline.

We warmly welcome your application!