Vacant job

Fibio is a Swedish mobile operator offering affordable and flexible mobile subscriptions in Telenor's network. We hold the highest rating in Sweden on Trustpilot and are building a team focused on performance, structure, and development.

We are now looking for more people to join our team in Helsingborg.

This is a role for you who want to develop within customer service, communication, and sales.

You will work with existing customers through both incoming and outgoing calls. The role involves helping customers, answering questions, resolving issues, and simultaneously identifying opportunities to improve the customer's solution through cross-selling and upselling when it adds value for the customer.

This is a combination of customer service and sales where the focus is on great customer experiences, clear communication, and results.

In this role, we work with a clear step-by-step model where you gradually learn more tasks and take on more responsibility over time.

You start with the basics and then build further step by step in areas such as:

• Customer Service
• Communication
• Administration
• Cross-selling and Upselling
• Renewals and Customer Care
• More advanced customer cases

The goal is for you to develop long-term and gradually build a broad competence in customer service and sales.

• Answer incoming calls from customers
• Help customers with questions regarding subscriptions, invoices, and services
• Handle customer cases and simpler administration
• Contact existing customers via phone
• Work with cross-selling, upselling, and renewals
• Follow up on goals and develop through coaching and feedback
• Contribute to a serious and driven work environment

You do not need prior experience in sales or customer service. The most important thing is your attitude.

• You are comfortable talking on the phone
• You are service-oriented and enjoy helping people
• You can listen and communicate clearly
• You take responsibility and are punctual
• You want to develop and are open to feedback
• You have basic computer skills
• You speak and write Swedish fluently

• Position: Full-time
• Working hours: Monday–Friday 08:00–17:00
• Work format: On-site (no remote work)

• Practical training in customer service and sales
• Clear structure, coaching, and follow-up
• A team with high tempo and clear goals
• Opportunity to develop internally over time
• Fixed salary + commission

Please include your CV and a short presentation about yourself when applying.