Vacant job

Elify Energy Group is one of the largest privately owned power trading groups in the Nordics, delivering electricity to over 250,000 customers across Sweden, Denmark, Norway, and Finland. Since our founding in 2015, we have grown rapidly and now consist of over 100 dedicated employees driving our continued development forward. Here, you will become part of a journey toward sustained growth in the Nordics!

Responsibilities

In this Customer Service Representative role with a focus on contract management, you will primarily handle outbound calls and email correspondence with customers who have, for example, submitted a move notification, switched electricity providers, or have an agreement nearing its end. The focus of the role is to deliver high customer satisfaction and serve as a helpful guide in the process of choosing an electricity contract.

As part of the team, you will work on:

• Inbound calls and emails regarding quotes and cancellations.
• Outbound calls and emails for customers who have submitted move notifications, switched contracts, or have agreements nearing their end.
• Authorization management (fullmaktshantering).
• Case handling and follow-up communications.

Who are you?

• You are fluent in Swedish and English, both verbally and in writing.
• You have solid computer skills or prior experience with CRM/customer systems.
• You are driven by goals, thrive in high-activity customer environments, and are results-oriented.
• You have a strong team spirit and enjoy close collaboration with others.

Qualifications

• Previous experience in customer service, sales, or a similar role is preferred.
• Proficiency in the Microsoft Office suite.

Training

We want to give you the best possible start. Therefore, we begin your employment with a one-week internal training program on the electricity market. You will also learn more about our services and how we work. The training takes place on-site with full pay.

About the role

Working hours: Monday to Friday, 07:30–16:30.

Employment terms: Permanent position with a 6-month probation period.

Salary: Fixed monthly salary

Application

As part of our recruitment process, we conduct background checks on all final candidates.

For questions or inquiries, please contact the recruitment team at [email protected].