Vacant job

As a leading European company, we help over 2,000 customers in twelve different countries and are proud to be part of reforming your supply chain. We provide our customers with pallets, collect them, and offer material management, on-site services, and sustainability solutions. In this way, we ensure that resources are optimized, fixed costs are minimized, and environmental goals are met.

We have collaborated with our customers in Europe for over 30 years, and with our pallet management solutions, we have helped them build supply chains that are more flexible, resilient, and sustainable – simply put, they stand the test of time. Read more at https://ericoglobal.com/en/ (https://ericoglobal.com/en/)

French/German-speaking Client Success Coordinator for expanding ERICO

Are you a pro at service and love happy customers? Do you thrive in a fast-paced environment, are solution-oriented, and have good language skills that you want to put to use? Do you also want to become part of a friendly Client Success team at a growing company in Helsingborg? Then read on! ERICO’s European market continues to expand, and we are therefore looking for an engaged Client Success Coordinator who wants to be part of an exciting journey forward.

In this role, you will be a key player in working towards the markets in Germany, France, Benelux, and the UK. You will work closely with our sales teams, so you need to be able to communicate fluently in French and/or German. To succeed in the role, you must also speak and write English fluently.

You handle order flows, complaints, and have daily contact with customers and sales staff. Above all, you provide top-class support to our customers and contribute to a sustainable way of working with the customer in focus. You will work in a great team of eight people at the headquarters in Helsingborg. Here you get the chance to become part of a company where integrity, customer focus, and sustainable leadership are not just words but daily practice!

Your main responsibilities:

• Handle order flows and complaints
• Provide first-class support via a new case management system
• Be a reliable and solution-oriented contact for customers in the EU/UK
• Contribute to a customer-focused and sustainable way of working

Your profile:

We are looking for you who have experience in customer service and thrive in a role where structure, first-class service, and communication go hand in hand. Fluent knowledge of Swedish and English is required. Knowledge of French or German is also a requirement – if you know both, it is a big plus.

About the position:

The position is a permanent full-time employment with start date according to agreement. Location in Helsingborg.

In this recruitment, ERICO collaborates with Standby Workteam. We work with ongoing selection, and you are welcome to submit your application as soon as possible. For more information about the position, please contact Karin Dahlin, Standby Workteam, 0733 763 988.

Apply now!