Vacant job

Are you the technical final stop who loves cracking the most complex nuts? As a Third Line Tech at the fast-growing Norteam in Bromma, you will take responsibility for Microsoft's ecosystem, advanced troubleshooting, and act as a mentor in a culture where "IT can be more". Does this role sound like something for you? Take the chance and apply today; we are reviewing applications on a rolling basis!

About the Role

Norteam is not just an IT company; they are a team of engaged people passionate about making a difference. With Microsoft's ecosystem as a foundation, they help companies become smarter, safer, and more sustainable. Norteam's culture is characterized by the freedom to be yourself, grow, and have fun at work. Their vision is simple: IT can be more - and it is lived every day.

Norteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key players in their respective roles. Everyone has the opportunity, and is expected, to contribute to technology & service packaging, business development, and sales – and not least, to culture & long-term company building.

You Are Offered

• A dynamic and developing environment with engaged colleagues
• Joint activities, competitions, and an annual conference trip abroad
• The freedom to choose the tools you need to succeed
• Own gym, wellness benefits, and generous social spaces at the office
• Occupational pension, parental pay, and health insurance
• The opportunity to influence and be part of Norteam's growth journey

Responsibilities

Your primary focus as a Third Line Tech is to be the technical final stop in Norteam's support organization; you are the one who takes over when cases & various technical problems are at their most complex. You work with in-depth troubleshooting, system improvement, and technical development of your customers' IT environments. You are an important knowledge resource for the entire support team and actively contribute to raising the quality of deliveries.

Furthermore, you will handle escalated incidents, drive improvement projects, and participate in technical migrations and upgrades. You work closely with the infrastructure and security teams and are often the one with direct contact with suppliers and partners during complex installations.

Below is a selection of tasks you can expect in this role:

• Solve advanced technical problems within networks, servers, and applications
• Perform root cause analyses and implement long-term solutions
• Work with public cloud solutions within Microsoft, such as Azure and M365
• Participate in projects regarding system upgrades and technical development
• Document solutions and contribute to Norteam's internal knowledge base
• Act as a mentor and technical support for First and Second Line
• Work with automation and scripting (e.g., PowerShell)
• Ensure that customers' IT environments are stable, secure, and scalable

We Are Looking For You Who

• Have good knowledge of Windows Server, Microsoft 365, Active Directory, Azure/Intune
• Have experience with network troubleshooting, firewalls, VPN, and WiFi
• Have experience with public cloud solutions and/or virtualization (VMware, Hyper-V)
• Have knowledge of PowerShell or other scripting
• Have experience working with security, backup, and access management

It Is Meritorious If You Have

• Understanding of ITIL and how to create relevant documentation
• Certifications from Microsoft or equivalent

We believe that you, the applicant, are an experienced IT technician with several years of experience in support, operations, and complex troubleshooting – preferably in Second or Third Line roles. You have deep and broad technical competence, but also a strong sense of service and communication. We are looking for someone whose specialty is technical breadth.

Norteam is a Microsoft-oriented IT provider, but it is a great advantage if you are accustomed to several different technical environments. Furthermore, you are a flexible person who enjoys working at different levels and loves taking on new technical challenges. You are self-reliant and proactive with a solution-oriented mindset. You take responsibility, drive cases all the way to completion, and contribute to continuous improvements. Your technical competence allows you to handle complex challenges, and your experience gives you the confidence to make decisions and stand by them.

Norteam also values curiosity & willingness to develop - a drive to develop your competence, translate new knowledge into practice, and inspire colleagues by sharing insights and ideas.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will remove the advertisement once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.