Vacant job

Do you want to work as a Customer Service Agent at Orkla Snacks and contribute to efficient order flows and top-notch customer service?

As a Customer Service Agent at Orkla Snacks in Solna, you will play a vital role in the team responsible for orders and deliveries to some of Sweden's largest grocery customers. Here, you will work with customer service, order management, and problem-solving in close dialogue with both customers and internal colleagues. The role suits you if you thrive in a fast-paced environment and enjoy having many points of contact. You will work closely with warehouses, factories, and internal functions to ensure that orders and deliveries function as they should. At Orkla Snacks, you work with well-known brands in a company where commitment, collaboration, and team spirit are a natural part of everyday life. We warmly welcome your application!

Your employment offer

Here, you will be part of a close-knit team where everyone helps and supports each other in daily work. The role provides you with many points of contact and a good understanding of the entire order-to-cash flow, from customer order to delivery. You will work closely with customers, warehouses, factories, and internal functions. This creates a varied everyday life where you quickly see the results of your work. You will also have the opportunity to help develop how the team works with the order flow and contribute ideas on how work methods can become more efficient. The corporate culture at Orkla Snacks is characterized by collaboration and engagement. The values Brave, Reliable, and Inspiring are an important part of how we work together in everyday life.

Your responsibilities

As a Customer Service Agent, you are responsible for ensuring that orders and deliveries are handled correctly and that customers receive excellent service.

Your responsibilities include:

• Receiving, registering, and confirming customer orders
• Creating deliveries and following up on orders in the business system
• Managing invoicing and credits
• Answering customer inquiries regarding orders, deliveries, and invoices
• Communicating with warehouses and factories regarding deliveries and availability
• Working in systems such as SAP, CRM, and customer portals
• Communicating with freight forwarders, both in writing and verbally in Swedish and English
• Participating in the development and improvement of work methods in the order flow

Good to know

The position is located at Orkla Snacks' office in Solna, and you will report to the Customer Fulfillment Manager. You will be part of the Customer Fulfillment team, which is part of the sales department at Orkla Snacks and is responsible for order management and customer dialogue for the Swedish market. The team works closely together in daily tasks and collaborates significantly on priorities and solutions. The work is primarily office-based, with the possibility of remote work 2 days a week.

Our expectations

We are looking for someone with experience in customer service, order management, or similar roles in a B2B environment. You have at least a high school education or equivalent. You are accustomed to working in business systems and have good system skills, for example, from ERP systems like SAP or similar. You also have basic knowledge of Excel and feel comfortable working in multiple systems simultaneously. You speak and write fluent Swedish and have good knowledge of English in both spoken and written form. As a person, you are analytical and detail-oriented and thrive in a role where structure is important. You are relationship-building and enjoy having many points of contact, both with customers and colleagues. Collaboration is a natural part of your working style, and you are happy to contribute to a positive team climate. Experience in export administration or working with export orders is a plus. We also appreciate previous experience in improving work methods and being motivated to find smarter ways to work and contribute ideas on how the order flow can become more efficient and digitalized.

Interested?

Recruitment is conducted in collaboration with TNG Tech, specialists in competency-based and bias-free recruitment, staffing, and interim solutions. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter, in our simple application form. Please note that we cannot accept applications via email, but you are always welcome to email the recruiter with questions. After submitting your application, we will anonymize your personal information and invite you to an interview with our AI avatar Tengai before making an initial assessment. Of course, you will receive more information about each step when the time comes, and as soon as you have submitted your application, you can track it in real-time via our website. Please note that we conduct ongoing selections, and the position may therefore be filled before the application deadline. Warm welcome!