Vacant job

Do you love Big Macs as much as we do and have a passion for customer service? Do you want to use your skills and experience in a service role with one of the world's largest brands? Now you have the chance to work for the company with the crispiest fries and create value for McDonald's guests in our Nordic Customer Service Team. Read on and submit your application today!

We are now looking for a colleague to join our Customer Service in Sweden who wants to help our guests and continue to develop customer service. You will be an important piece of the puzzle in the team, and together with your colleagues, you will be responsible for responding to inquiries from our guests via email and social media. You will be stationed in Sweden but have colleagues in Norway, Denmark, and Finland, who work with customer service locally in their respective languages.

We are located in new, fantastic offices in the Waterfront Building in central Stockholm.

About the role

You will be part of the customer service team that answers inquiries from our guests via email, social media, and sometimes phone. You will have colleagues in Sweden, Denmark, Norway, and Finland, but will primarily work with the Swedish market.

Our customer service is open on weekdays from 08:00–19:00 and on weekends from 11:00–19:00. However, the opening hours may change over time to ensure that we meet the needs of the business.

The position is part-time, approximately 16 hours per week, starting with a 6-month probationary period, and includes weekend work every other weekend.

As a customer service employee, you will respond to inquiries from our guests via email and in our social media channels. Your task is to ensure satisfied guests in Sweden and that we develop for the guest in close collaboration with the other countries.

The role involves being proactive, solution-focused, and having a positive mindset. There are great opportunities to influence and develop as we continuously renew and improve our processes.

Responsibilities:

• Respond to and work with inquiries in all our channels
• Be professional and create wow-service for everyone who contacts us
• Provide initiatives on how we can develop customer service moving forward
• Work with our KPIs to maintain a high guest satisfaction
• Collaborate with restaurants and colleagues at HQ for quick and guest-friendly solutions

Who are you?

As a person, we see that you have a big service heart and an inner drive to provide the best possible service in everything you do. You take great pride in helping guests regardless of their questions. You have a positive attitude and find it easy to collaborate with others, even while also driving independent work.

You are curious and creative and share our commitment to delivering effective guest interactions. In the team, we strive for a helpful working approach characterized by having fun at work where everyone contributes with participation and innovation. As a person, you are reliable, humble, and driven.

We would like you to have previous experience working in a McDonald's restaurant.

To succeed and thrive in the role, we believe you have:

• A passion for service
• Very good knowledge of Swedish and English, both spoken and written
• Experience working in a McDonald's restaurant
• Computer skills, system familiarity, and good knowledge of the Office suite
• Completed high school education

Additional information

We offer a thorough introduction so that you are well prepared for the role. You will be part of a company where we strive to make a difference every day, and you will have competent and helpful colleagues. We also offer several benefits and good opportunities for development and advancement within the company.

Part-time (40%), permanent employment with a probationary period.

Working hours:

Afternoon/evening 2 weekdays a week and weekend work every other weekend. Customer service is open on weekdays from 8:00-19:00 and weekends from 11:00-19:00.

Application

Do you want to help us create magic for all our guests and more time for the restaurants for visitors? Great, then just send in your application! We are continuously working on the recruitment process, and the position may be filled before the application deadline.

About the company

McDonald's is the largest restaurant chain in the Nordics, serving iconic products like the Big Mac® and their world-famous fries to 600,000 guests every day. McDonald's has approximately 20,000 employees in over 500 restaurants, all delivering a fantastic dining experience to their guests. Most McDonald's restaurants are owned and operated by local franchisees.

Since 2017, Food Folk Group has owned the licensing rights for McDonald's in the Nordics and is responsible for developing McDonald's in these markets. The Nordic head office organization consists of about 220 employees, and the organization is based on a matrix structure, where most employees work in Nordic functions.