Vacant job

Do you want to be the hub that makes the service operation run smoothly and efficiently? If you are passionate about service, this is the opportunity for you to step into a central role focused on quality, structure, and good customer service. We welcome your application!

About the position

Veidekke is one of Scandinavia's largest contracting companies, and what truly sets them apart is their strong corporate culture. They define themselves as a values-driven company that builds its success on collaboration, involvement, and genuine personal responsibility. By putting people at the center, they create a work environment where sustainability and safety are prioritized, whether they are building modern housing or complex civil infrastructure such as roads and tunnels.

As a Service Coordinator at Veidekke, you will be a key person within the warranty and service department. You will be responsible for managing customer relationships, coordinating warranty cases, and ensuring that all commitments are fulfilled according to applicable laws and agreements during the building's warranty period. The role involves a balance between administrative tasks, customer contact, and participation in inspections.

You will be offered:

• A varied role with significant personal responsibility, where you will have the opportunity to work with customer contacts, fieldwork, and administration.
• To become part of a valued team with high job satisfaction and good opportunities for personal and professional development within the company.

Job responsibilities

The role involves managing and coordinating warranty cases for newly built projects, from the first customer contact to follow-up after inspections. You will act as a link between customers, production, and subcontractors, focusing on solving problems and ensuring high customer satisfaction.

• Case and system responsibility: Daily registration, responsibility assessment, and management of the case management system.
• Contract compliance: Ensure progress and monitor that all complaint actions are completed within the framework of applicable customer agreements.
• External communication: Act as the primary contact point for customers, suppliers, and subcontractors.
• Project support & Coordination: Support project managers with coordinating service visits, inspections, and follow-up of work orders.
• Meeting management: Participate in project kick-offs and lead ongoing review meetings with customers as needed.

We are looking for someone who

• Has a post-secondary education in a relevant field for the position
• Has the ability to individually structure and plan work
• Has good knowledge of Office 365
• Has good knowledge of Swedish and English, both spoken and written
• Holds a B driver's license

It is an advantage if you have

• Experience in customer service within the construction or real estate industry
• The ability to manage and prioritize multiple projects simultaneously
• Knowledge of case management systems

To succeed in the role, you have the following personal qualities:

• Stress tolerant
• Organized
• Responsible
• Socially confident

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.