Customer Service Representative – Central Stockholm

Our client, an innovative tech company in AI solutions, is now seeking a service-oriented customer service representative who wants to work in central Stockholm. Here you will assist users from around the world with questions regarding their AI tools – primarily in English.

About the Role

In the role of customer service representative, you will handle incoming:

• Phone calls
• Chat
• Email

You are responsible for providing professional and clear support, as well as guiding users on how to use the company's AI services.

Responsibilities

• Answer questions via phone, chat, and email
• Assist users in how to use the AI tool (in English)
• Troubleshoot and manage cases effectively
• Ensure a positive customer experience in every contact

Requirements

• 6–12 months of experience in customer service or a similar service role
• Fluent in English, both spoken and written
• Good computer skills
• Ability to work on-site in central Stockholm

Working Hours

Scheduled work between 10:00 PM - 7:00 AM.

We are looking for someone who is:

• Professional and confident in customer contact
• Responsible and reliable
• Service-oriented with a genuine customer focus
• Communicative, positive, and solution-oriented

Why our client?

You will have the opportunity to work in a modern environment with exciting technology and be an important part of a company that values development and quality.

Terms:

• Salary: 24,000-28,000 SEK/month depending on experience
• Permanent employment with a probationary period
• Collective agreement
• Apply before March 15, start date March 23