Customer Service Representative at Jämtkraft

Are you a service-oriented and relationship-building person who enjoys helping customers, solving problems, and creating new opportunities? Are you motivated by achieving results and want to contribute to more people discovering Jämtkraft's offerings? As a consultant at Jämtkraft, you can combine service, sales, and community benefit in a role where every customer interaction counts. Apply today and become part of Jämtkraft's success journey!

Location: Östersund

Employment type: Consulting assignment via Manpower

Scope: Full-time

Start/duration of assignment: Start as agreed - assignment approximately 2 years

About the job as a Customer Service Representative

In this assignment, you will work in Jämtkraft's 1st line support - the company's primary contact point with customers.

As a customer service representative at Jämtkraft, you will create a positive customer experience by handling incoming calls, emails, and social media with the aim of delivering a positive and value-creating customer experience. You drive business by actively contacting customers where you explore needs, identify new business opportunities, and present relevant products and services. You will also be involved in campaigns and events and contribute to strengthening customer loyalty through smart solutions and genuine engagement. As a customer service representative, you will be an important part of Jämtkraft's work for a sustainable society - where every customer interaction makes a difference. This is an assignment for you who are looking for something more than a regular customer service job!

Summary of responsibilities:

• Daily contact with Jämtkraft's customers through incoming and outgoing calls.
• Respond to customers via phone and email with high service and professionalism
• Inform about Jämtkraft's products and services in a trustworthy manner
• Explore customer needs to offer relevant and quality solutions
• Work towards set goals for sales and customer satisfaction.
• Contribute to developing customer relationships and identifying improvement opportunities
• Provide ideas and insights to improve work methods and customer dialogues
• Follow up on new business opportunities and participate in campaigns and activities

The candidate we are looking for

We are looking for someone with experience in customer service, sales, and relationship-building work focused on creating value in every customer interaction. You have good communication skills, are attentive, and find it easy to build trust in conversations and dialogues. With a business-oriented mindset and a solution-oriented approach, you contribute to creating positive customer experiences and work to achieve good results.

You are an initiative-taking team player with a natural drive and a passion for delivering world-class service. You enjoy taking initiatives, have a natural drive, and thrive in a fast-paced environment where every customer interaction counts. You are used to working independently but also enjoy collaborating with others, and have the ability to switch between different tasks and systems with a focus on quality and efficiency.

Requirements:

• You have at least a high school education, preferably with a focus on service, sales, or administration.
• Experience in customer service and sales with good results
• Good system proficiency and ability to handle multiple digital tools simultaneously
• Fluent in Swedish and English in both spoken and written form

About Jämtkraft

Jämtkraft is an energy group based in Jämtland but with a market far larger than that. The company is owned by the municipalities of Åre, Krokom, and Östersund. This shapes the company in such a way that it should not only be profitable but also contribute to community benefit. For Jämtkraft, community benefit means thinking long-term and sustainably, for many. It is about sustainable and climate-smart living but also about sustainable and long-term business. Jämtkraft aims to be a driving force for the community where they operate and contribute to a good life for all its residents.

Please visit Jämtkraft's accounts on Facebook, Instagram, and LinkedIn or go to Jämtkraft's website (https://www.jamtkraft.se/om-oss/vilka-ar-jamtkraft/)

About Manpower

Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our clients. With our extensive network, both locally and globally, we can offer a multitude of exciting job opportunities that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time jobs alongside your studies. As a consultant with us, you will have a dedicated consultant manager who is there for you, and together you will work towards your development in your professional role.

Application

We warmly welcome you to submit your application today via the "Apply now" button - selection is ongoing and the assignment will be filled as soon as we find the right person for Jämtkraft!

We do not accept applications via email, but if you have questions about the assignment or the role as a consultant, you are welcome to contact the responsible recruiter: [email protected] (mailto:[email protected])