Are you looking for a meaningful role where you can make a real difference?

We are now looking for more dedicated employees who want to help shape the future of Värnamo. With us, you will work with people in focus and create a workday that is valuable for both you and our citizens.

Description

Do you want to help shape IT customer service in an organization that is important to society? We are looking for a support technician who wants to contribute to an efficient, secure, and user-friendly digital environment for the municipality's employees.

Together with an engaged team, you will drive the development of our user support and service – with a particular focus on strengthening support for the digital workplace.

Responsibilities

As a support technician, you are responsible for delivering first-class service, providing user support, and solving IT-related problems for Värnamo municipality's employees. The role involves broad contact with users, varied tasks, and good development opportunities in an organization with a strong focus on service, quality, and improvement.

Your main responsibilities include:

• Providing first-line support via phone and digitally, as well as assisting users on-site in IT customer service
• Registering and managing cases in the case management system.
• Solving simpler problems directly and escalating more complex cases.
• Providing user support and performing orders and troubleshooting of hardware and software (PC, mobile, iPad, Windows, M365, printers, conference equipment, etc.).
• Conducting smaller training sessions to strengthen users' digital competence.
• Contributing to the development of working methods, digital support, and service quality within IT customer service.
• Working closely with operations to solve problems and improve the user experience.

Qualifications

We are looking for someone who has:

• High school education in IT or other education and work experience that we as an employer assess as equivalent
• Documented work experience in IT support
• Good knowledge of Windows and Microsoft 365 environments
• Experience in troubleshooting computers, printers, mobile devices, and peripherals
• Experience with service desk systems (e.g., case management, prioritization, documentation)
• Good knowledge of Swedish and English, both spoken and written
• Driver's license (B)

In our selection, we place great emphasis on personal qualities as well as motivation and commitment to the position.

We are looking for the following personal qualities:

• Structured, analytical, and quality-conscious, with the ability to create order.
• Independent and responsible, used to driving your own cases from start to finish.
• Collaborative and attentive, with a willingness to contribute to the team's development and embrace different perspectives.
• Communicative and pedagogical, who meets both colleagues and users with a good tone, service, and solution focus.
• Proactive and change-oriented, with the courage to test new ideas and working methods.
• Technically interested, especially at the intersection of IT and operations.
• The ability to identify recurring problems and suggest improvements.

We offer you:

• An important role in a municipality focused on digital development
• The opportunity to work with modern technical platforms
• Competent colleagues, collaboration across departmental boundaries, and opportunities for professional development
• Flexible working methods and a good balance between work and leisure

Meritorious:

• Knowledge of client management, such as Intune, SCCM, or E-Client
• Experience in account management, permissions, and groups
• Understanding of networks (Basic understanding of information retrieval)
• Certifications in Microsoft or similar
• Experience in municipal operations or the public sector
• In the application, attach a CV and a cover letter

Conditions

Service Administration. Together we work to provide our citizens and employees with good service. We are responsible for meal services to schools and elderly care, IT and digitalization, cleaning, contact center, internal services, logistics and printing, vehicle unit, and interpreting services. Read more about us at: https://kommun.varnamo.se/kommun-och-politik/kommunens-organisation/forvaltningar/serviceforvaltningen.html (https://kommun.varnamo.se/kommun-och-politik/kommunens-organisation/forvaltningar/serviceforvaltningen.html)

Värnamo municipality, the municipality with a big heart, in the middle of Småland. We are a central part of the strong growth region characterized by the Gnosjö spirit and high employment. Here there is a spirit of constant movement and great visions for the future. We highlight both big and small successes, which strengthens pride and community for all who live here. As an employee with us, you have people in focus and create value for both yourself and the citizens, while contributing to making Värnamo an even better place to live and grow. Read more about us at: http://www.varnamo.se/ (http://www.varnamo.se/)