Join us and make every day a little better!

Do you want to be the link that makes a difference for our customers and ensure that their experience of our digital services is as good as possible? At Martin & Servera, we deliver food, beverages, and services to restaurants and large kitchens across Sweden. As a market leader, we drive development and work hard to make every day a little better, always in a way that creates a more sustainable industry.

As a Customer Success professional, you will have daily contact with our customers and close collaboration with our development teams – as well as an even closer dialogue with first line support. The proactive work with support is central to the role. You will identify needs early, drive improvements, and ensure a smooth and value-creating customer journey.

You combine problem-solving with development and contribute both in customer dialogue and in how we improve our working methods and digital services. Together in the E-commerce team, we set common goals and actively work to achieve them. You will become part of a strong internal community where we work together, support each other, and have fun. We care about maintaining a good balance between work and private life and work in a well-being and high-performing team.

A leading sustainability effort.

Sustainable business practices are an integral part of how we at Martin & Servera develop our business. We believe that companies can change society for the better. Our sustainability strategy is based on maximizing business and societal benefits while minimizing negative impacts on people, animals, and nature. You will be an important part of the work we do together every day for a more sustainable future.

Stable and long-term.

We have a strong and long-term owner in the form of the family-owned Axel Johnson, which creates both security and great development opportunities within the group.

We offer you.

With us, you will get an exciting job with good benefits such as a generous wellness allowance, healthcare allowance, and lunch subsidies. We challenge ourselves and value performance in the same way we care about a good balance between work and private life. We offer the possibility of remote work two days a week. For us, it is important to have a safe and secure working environment, which is why we conduct random drug and alcohol tests in our workplaces.

Your main responsibilities:

• Proactive support to create the right conditions for first line support, e.g., through ongoing communication regarding changes, updates of FAQs, production of training when needed, instructions, etc. for user support
• Support first line in helping the customer (Second line support)
• Develop, improve, and automate processes for reduced support in collaboration with others in the product development teams and with others in the same role
• Work closely with product development teams for the products the role is responsible for
• When relevant for the product, assist the customer with technical onboarding of the product.
• Conduct troubleshooting and follow up
• If necessary, participate in fairs and demo events
• Participate in testing and verification of product development

You will report to Malin Grandin, Acting Head of E-commerce.

Important for the job to suit you.

You thrive in a role where you have daily first line and customer contact and want to make a difference by helping more people discover and use our digital services. You enjoy collaborating closely with colleagues and contributing to ensuring that both new and existing customers receive the best possible support – whether it’s about creating clear information, supporting first line support, or solving more complex issues in second line.

You enjoy conducting digital presentations and training sessions and have an interest in understanding how our digital services work in depth. Being involved in the development of the services, testing new features, providing feedback, and reporting bugs is something you see as a natural part of the job.

You appreciate working closely with development teams, product owners, and other roles to drive improvements and develop our working methods together. You are motivated by working towards common goals in a team where everyone contributes to our success.

How does the recruitment process work?

We actively work for diversity and see differences between people as a strength. With the goal of reflecting all our customers and the society we operate in, we seek people of all ages and backgrounds. In our recruitment, we use personality tests to compare candidates as objectively and fairly as possible. We also conduct background checks. Read more about the recruitment process on our website.

The application deadline is 2026-03-05

Start date: Immediately

Employment type: Permanent

Employment rate: Full-time, 100%

Address: Lindhagensgatan 133, Stockholm

Contact: If you have questions about the position, please contact Malin Grandin at [email protected]. For questions about the recruitment process, please contact HR partner Clara Holmstedt at [email protected]

Union representative: Anna-Lena Holsteryd 08-722 26 30.

Martin & Servera is Sweden's leading restaurant wholesaler and delivers beverages, fresh produce, food, equipment, services, and knowledge daily to restaurants and large kitchens. The Martin & Servera group consists of the parent company Martin & Servera and subsidiaries Martin & Servera Restauranghandel with restaurant stores, Martin & Servera Logistik, Galatea, and Sorundahallarna.

Together, we at the Martin & Servera group make a difference for everyone who loves food and drink. With care for each other, our customers, and our planet, we make every day a little better. As an employee with us, you are an important part of our success. Here, your experiences, ideas, and knowledge are valued, and we grow and develop together. Welcome to us!