Vacant job

Are you motivated by varied tasks, problem-solving, and always providing the best possible service to customers? Do you thrive in a climate of change, cross-functional teamwork, and pride in the solutions we deliver? Then you are the one we are looking for!

About us

RISE is Sweden's research institute and innovation partner. In international collaboration with companies, academia, and the public sector, we contribute to a competitive business sector and a sustainable society. Our more than 3300 employees drive and support all types of innovation processes. RISE is an independent, state-owned research institute that offers unique expertise and 130 test and demonstration environments for future-proof technologies, products, and services.

As a system and application specialist within the IT department's Service Desk at RISE, you will be offered a broad and varied job with great opportunities for personal development, training, and work in a fast-changing environment.

About the role

The Service Desk function is a central part of RISE IT and serves as the organization's single point of contact for IT-related matters. In the role of system and application specialist, you will work with support and management issues for several applications and systems across various business areas. You will also be responsible for various administrative tasks related to the use of the systems and information flows. The position is a fixed-term employment starting as soon as possible and lasting for about a year. As a system and application specialist, you will work from our office in Borås, close to the users and the business.

You will be part of a team that has overall responsibility for the administrative and operational management of our applications. You will also act as a contact person for the business to document and communicate knowledge.

Your main tasks:

• Register, prioritize, analyze, and resolve cases in our case management system.

• Work systematically with knowledge articles and contribute to documentation and improvement work.

• Administer users, permissions, and accounts.

• Perform application administration in several different systems.

• Escalate cases to 2nd/3rd line as needed.

• Actively contribute to developing working methods and processes within the Service Desk.

Who are you?

We are looking for someone who is service-oriented, structured, and comfortable following established processes. You have an easy time communicating with different users and enjoy working in multiple systems simultaneously.

Requirements for the position:

• Experience in support and service work, preferably in larger or complex environments.

• Computer literate with an understanding of how systems and applications interact.

• Structured, meticulous, and used to documenting work.

• At least 1 year of experience in support, application support, or as a super user.

• Experience with case management systems and administration of management systems.

• Good knowledge of Swedish and English, both spoken and written.

Meritorious:

• Experience with ISO 9000 and/or ISO 27000.

• Previous work with quality and management systems.

Welcome with your application!

If this sounds exciting and you want to know more, please contact Robert Ahlgren, Head of Service Desk IT, 010‑516 55 77. The application deadline is March 3, 2026.

Our union representatives are: Linda Ikatti, Unionen, 010-516 51 61, and Ingemar Petermann, SACO, +46 10 228 41 22.

Calls from external recruitment companies and sellers are kindly declined as we adhere to the Public Procurement Act.