Student to ICA Banken in Borås

Do you have a talent for providing fantastic service and are you interested in personal finance and the banking world? We are now looking for passionate and engaging students for ICA Banken in Borås who enjoy creating added value for the bank's customers and building long-term customer relationships. If you are ready for the next step in your career in the banking industry, this is your chance!

About the company

Making every day a little easier for our ICA customers is our vision. When you work with us, you contribute to finding simpler and better solutions for our customers so that they have a more secure household economy. This makes our work feel truly meaningful. Every day.

ICA Banken offers a complete range of banking services for individuals, from saving and paying to borrowing and insuring. Our Business Services provide efficient payment services and financial solutions to ICA retailers, ICA Group, as well as government agencies and municipalities. We want to make every day a little easier and simplify everyday life for ICA's customers. We meet our customers in-store, digitally, and via phone.

ICA strives to reflect both our customers' diversity and society as a whole and is therefore dependent on employees with different skills and experiences. We value the diversity of knowledge and perspectives that this entails.

What does the role offer?

As a customer manager at ICA Banken, you have a central role where you are the customer's first contact. Your tasks include helping customers over the phone, chat, and email with various questions about the bank's products, services, and digital solutions. You will offer tailored solutions for individuals based on the customer's individual needs. Your role also includes naturally broadening customers' engagement with ICA Banken and thereby contributing to long-term relationships.

You are expected to work at least 35 hours per month both on weekdays and 1-2 weekend shifts. The work shifts are between 4-5 hours or full days by agreement. The working hours for students are flexible and follow ICA Banken's opening hours, which means weekdays from 07:50 to 20:10 and weekends from 9:50 to 15:10. You are responsible for entering your availability to fit well with your studies or other work. You are employed through Effektiv on assignment at ICA Banken, and the assignment begins with an introductory training that lasts about four weeks and is coordinated with you to fit your studies/other work.

Who are you?

We prefer that you have previous experience in a sales role or have a background in service where you are used to taking significant personal responsibility. As a person, you are genuinely service-oriented, curious, and love challenges. You thrive in sales and have a strong interest in personal finance. Self-leadership comes naturally to you, and you seek a work environment characterized by continuous learning, entrepreneurship, and a strong focus on the customer.

Requirements for the position include;

you have another main occupation of at least 50% and have at least 1.5 years left of your studies. Attach proof of another main occupation in your application
ability to work full-time during the summer and during the holiday period around Christmas/New Year
good knowledge of both Swedish and English, as well as good computer skills
approved high school grades

We are also open to those who want a part-time position.

Is this your perfect match?

Become part of the team at ICA Banken, where you will be inspired and develop alongside our dedicated colleagues as we meet and assist our customers! Our everyday life at ICA Banken is characterized by a continuous learning process and an entrepreneurial spirit, where we strive to grow together with our customers in focus. We believe in the power of collaboration and are convinced that success is achieved when we work together and have fun at work.

Together with Effektiv, you will thrive in a work environment at ICA Banken characterized by joy and engagement, where you have the opportunity to continue developing.

About Team Effektiv

Effektiv is the innovative and personal company in recruitment, staffing, coaching, matching & interim. The company's sports roots and team spirit shape our work, as we work in teams in our staffing and recruitment processes, and sponsorship of sports clubs is a significant part.

We have a sporting attitude towards our consultants and offer fair conditions as well as collective agreements. We want to provide the best conditions for you who become part of Team Effektiv. This has led to Effektiv being an attractive employer, as evidenced by our consultant surveys and our awards for Recruitment Company of the Year and Career Company of the Year. The company's core values are Happy, Explorative, Long-term, and Driven. Together, they form the initials GULD. Effektiv wants to achieve gold with its candidates, consultants, customers, and partners every day.

Warm welcome with your application

Welcome with your application via effektiv.se. The deadline for applications is February 17, interviews are conducted continuously. We apply drug testing, credit check, and criminal record extracts in connection with the recruitment process. If you want to know more about the position, please contact Richard Erlandsson: [email protected] or Kajsa Larsson: [email protected]