Job Advertisement: Customer Service Representative at PostNord in Västerås

PostNord is one of Sweden's oldest and largest companies with an important societal mission, which means that we collect and deliver addressed mail every day throughout Sweden. We are now looking for you who want to be part of our journey into the future and are motivated by taking responsibility with a strong customer focus.

Join Our Team

At Customer Service, we are about 250 employees. We are now looking for more service-oriented staff for our office in Västerås. We are looking for both summer temporary workers and employees for permanent positions.

About the Role

The focus of customer service is to provide service and support to PostNord's customers to make the customer's everyday life easier. As a customer service representative, your primary task is to meet the customer via phone. With your competence, ability, and attentiveness, you will identify the problem, find an answer/solution, and convey it to the customer in a trustworthy manner. You will have system support and internal assistance. You will be coached by a team leader to develop and achieve success. Working hours are between 07:55 and 18:30 on weekdays with varying start and end times, and the working degree is 80-100%. The office is located at Finnslätten in Västerås.

The cases can vary in nature. You need to have analytical skills and be able to communicate with different types of customers, where you take responsibility for solving the customer's problem in each interaction. You practice self-leadership and are driven by delivering according to set goals.

There are good opportunities to further develop to become a professional in the most challenging cases or to communicate via other media such as chat and email.

You are a representative of PostNord, and what you do is important to strengthen our shared brand and provide customers with positive experiences.

About You

We place great importance on your personal qualities, and with us, you need to:

• Be comfortable working in an office landscape and see it as an opportunity for increased collaboration.
• Have a strong interest in service and creating good relationships by showing understanding for the customer's situation in a professional manner.
• Have a sales-oriented profile and be driven to create added value for our customers. You have the ability to identify customer needs and suggest solutions that improve the customer experience.
• Have excellent communication skills where you can guide conversations but also show great empathy and help the customer absorb information even in challenging situations.
• Have an interest in self-leadership to find new opportunities for development and be open to constantly improving through feedback and coaching.
• Overcome obstacles and challenges with the right mental attitude.
• Take responsibility for your own, the team's, and the organization's shared success.
• Treat everyone fairly and with respect both in your team and in contact with customers.

Competency-wise, you have:

• A completed upper secondary education.
• Good ability to handle Swedish and English in both speech and writing.
• Good computer skills, are comfortable with the computer as a primary working tool, and master basic programs such as the Office suite.

Additional language skills and work experience in the customer service industry or service professions are meritorious. We also view work experience within PostNord's operations positively.

What Are You Waiting For?

Recruitment is ongoing, so please submit your application today. Our recruitment process includes tests to use standardized assessment methods to make a fair and impartial selection. If you have questions, feel free to contact [email protected] (mailto:[email protected]).

Warm welcome with your application!

For union contact persons, see Union Contact | PostNord (/facklig-kontakt).

We are on our way around the clock – from one person to another, from one company to another. Every day we deliver over 4.5 million letters and 600,000 packages. Every shipment is important – mail, packages, and logistics enable relationships and business. Here you can make an impact!

PostNord is the leading provider of parcel and logistics services to, from, and within the Nordic region. We have over 26,500 employees and as one of the largest employers in the Nordics, we take great social responsibility. We offer an attractive and developing workplace where employees can grow and thrive. With us, you get fair working conditions according to collective agreements, occupational pension, wellness benefits, and other perks through our own employee foundation PostNord Plus. We prioritize both our customers and our employees, where we believe that development and career opportunities are the foundation for being an attractive workplace for employees and a comprehensive provider for our customers.

We lead the industry into the low-carbon economy, aiming to be fossil-free by 2030. We continuously work to reduce our environmental impact by investing in fossil-free transport and developing sustainable solutions for our customers and employees. With our expertise and unique distribution network, we develop the conditions for the future of communication and trade.