Summer Job as Switchboard Operator/Receptionist at the Swedish Transport Agency

We need the best competence – even during the summer.

At the Swedish Transport Agency, we make society work for people on the road, on rails, in the air, and at sea. We are now looking for you who want to work with us during the summer.

About the Job

In the role of switchboard operator/receptionist, your main tasks will consist of standard duties such as forwarding calls and receiving visitors.

Within the Swedish Transport Agency, we have a common switchboard and we are located in three places: Borlänge, Örebro, and Norrköping. Our reception is open every weekday between 10:00 AM - 12:00 PM. In the switchboard, we receive calls from 9:00 AM - 4:00 PM, except on Fridays when the switchboard closes at 1:00 PM. You are an important person as you receive our visitors and ensure that both our internal and external guests always feel welcome.

You will

• work as a switchboard operator as your main task
• receive visitors in our reception.

You must have

• turned at least 18 years old by the start of employment
• completed a high school education with final grades, vocational diploma, or university preparatory diploma
• current experience in a role where the phone is the primary tool, handling call forwarding and call queues
• very good ability to express yourself in speech and writing in Swedish
• very good ability to express yourself verbally in English.

We would like you to attach grades/certificates for your ongoing or completed education.

It is advantageous if you also have experience

• of having worked as a receptionist
• of having worked as a switchboard operator
• of Telia's telephone systems Ace Agent or Ace Interact
• of working in a qualified telephone system
• of previous work in government administration.

We want you to be

• service-oriented by being calm, attentive, and accommodating in your approach. You should have the interest, willingness, and ability to help others and strive to deliver solutions
• self-sufficient, taking responsibility for your tasks and working systematically
• collaborative and adaptable to find solutions with an unpretentious focus on the common goal.
• flexible and able to adapt to changing circumstances where you can quickly change your perspective and approach.

Great emphasis is placed on personal suitability.

More Information

The employment is temporary for 8-11 weeks during the period from June to August, with a possibility of extension. The position is 75% full-time. The job is located in Norrköping.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in security class, Swedish citizenship is required.

If you have any questions, please contact section manager Faten Isik, [email protected], 010-495 5007. Saco-S, Johan Stenborg, and ST, Anders Bodving, can be reached via the switchboard at 0771-503 503.

We do not want advertisers and staffing companies to contact us.

Apply

We need your application by March 2, 2026, marked with reference number TSG 2026-943. You apply via our website, and we want you to attach a complete CV and cover letter. If you have protected personal information, you should send your application by post; contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related to the current recruitment. If you proceed in the hiring process, educational certificates and service certificates that support the knowledge and experience relevant to the position must always be presented.

Welcome with your application!

About the Swedish Transport Agency

Number of employees: Approximately 2000.

Areas of operation: The Swedish Transport Agency works to achieve good accessibility, high quality, safe, and environmentally friendly transport within rail, aviation, shipping, and road. We develop regulations, issue permits, and monitor compliance. With the help of our registers, we work with fees, permits, and ownership transfers.

Locations: We have employees in 12 locations across the country. The majority of operations are located in Borlänge, Norrköping, and Örebro.

The head office is located in Norrköping.

https://www.transportstyrelsen.se/ (https://www.transportstyrelsen.se/)

About the Legal Department

The Legal Department consists of five units. The legal units guide and support the agency's various departments in legal matters, and the Registratur unit is responsible for registration, reception, and switchboard. We are located in several places, with our main office in Norrköping.

We contribute to a uniform and efficient handling of the Swedish Transport Agency's needs for governance and support in legal matters and in linguistic matters within regulation. We provide guidance and support in record-keeping, ad acta, and archiving, access card management, visitor reception, and switchboard.