Do you want to be part of our happy team that helps customers before and after their journey on the Øresund Bridge?

With us, you will contribute to an outstanding customer experience!

About the position

As a Customer Center Employee, you will work in an open office environment alongside service-oriented colleagues. You will experience a fast-paced environment and respond to our customers' inquiries via phone and email. The most common questions include price inquiries, invoices, complaints, and refunds.

Øresund Bridge's customers speak Swedish, Danish, and English. It is a requirement that you have a good understanding of all languages and are comfortable speaking Danish, as the majority of customers are Danish-speaking. Your working hours will be Monday - Friday 08:45-17:15.

Your main responsibilities will include:

Focus on an outstanding customer experience
Meet set KPIs
Handle incoming calls via phone and respond to emails
Other administrative tasks, such as mail handling and registration

The position as a Customer Center Employee is a consulting assignment as needed via Adecco.

About you

We are looking for someone who is service-minded and seeking a long-term employment opportunity. You will work about two days a week during the semesters and be available to work full-time during holidays. You have previous experience in customer contact, and experience in customer service is an advantage.

To succeed in this role, you need to have good communication skills, be able to build relationships easily, be solution-focused, and adaptable. Since you will be working in several systems, it is essential that you are computer literate and a quick learner. To thrive in this role, you need to have a positive attitude and contribute to a good atmosphere in the workplace.

Important for the position:

You are currently a student or have another primary occupation of at least 50%
If you are studying - at least three semesters left of studies
Available to work two days a week, as well as full-time during summer and Christmas
Previous experience in service and customer contact
Good knowledge of Swedish and English
Understand and can communicate in Danish

Preferred qualifications:

Experience in customer service where you have handled inquiries via phone, email, or chat
Fluent in Danish, or Danish as your native language

NOTE! The start date for this position is March 18, 2026. The position begins with training that will take place on the dates specified below. It is important that you ensure you can attend all full days:

Week 12: Wednesday, Thursday, and Friday (09:00-16:00)
Week 13: Monday, Tuesday, and Wednesday (09:00-16:00)

About Øresund Bridge

We can offer an exciting and versatile position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make Øresund Bridge the best way to experiences and opportunities on the other side of Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals, and therefore, we at Øresund Bridge are helpful bridge builders.