Finnish-speaking Customer Service Representative at INR in Malmö

Are you a service-oriented person who enjoys advising and guiding customers to the right choices? Do you want to work for a leading company in bathroom furniture manufacturing where quality, sustainability, and long-term relationships are in focus? INR is now looking for a Finnish-speaking customer service representative to join their team in Malmö. We look forward to receiving your application!

ABOUT THE POSITION

INR was founded in 1988 with the vision that the shower should adapt to the bathroom, not the other way around. Today, they are part of the Danish-Swedish group Dansani and manufacture high-quality bathroom solutions. At INR, a genuine sustainability mindset goes hand in hand with a desire to always make things easier for the customer. This is evident in everything from the long lifespan of the products to the personal approach in every customer interaction, where the goal is always to find a solution that results in a truly satisfied customer.

What distinguishes INR is the family-like atmosphere and the unpretentious culture. Here, it is the 'we-feeling' that prevails, and the barriers between departments are low. Customer service is located together with all company departments and production in bright premises in Östra Hamnen, creating a close and unpretentious collaboration. Here, everyone helps each other across departmental boundaries to quickly resolve retailers' inquiries.

In the role of Customer Service Representative, the main task is to ensure smooth and accurate order flows and to deliver expert support and product guidance for INR's customers. The role involves being a reliable contact point for INR's retailers and an important link into the organization. Here, you contribute to the team's continuity and long-term customer relationships, while your language skills become a crucial support for the Finnish market.

You are offered

A stable start and long-term development: You will receive a well-planned onboarding where you get to know the business at your own pace, follow experienced colleagues, and build a solid foundation to build upon.
Work with cutting-edge products: You will work with one of the market's strongest premium brands in bathrooms.
A family-like and inclusive work environment: INR values an open and warm culture where employees support each other and have fun together.

JOB RESPONSIBILITIES

As a customer service representative, you will have a varied everyday life where your product knowledge and administrative accuracy will be crucial for the customer's experience. You will proactively work to resolve incoming inquiries and act as the spider in the web between retailers, salespeople, and production. Your main tasks will include:

Supporting INR's Finnish and Swedish customers via phone and email, with a particular focus on being the bridge to the Finnish market.
Registering and managing orders.
Handling complaints and following up on customer inquiries.
Supporting salespeople with administration and campaign management.
Participating in customer events and campaigns (about 3 weekends per year).

WE ARE LOOKING FOR YOU WHO

Has excellent communication skills in Swedish and Finnish, both spoken and written.
Has experience in customer service or a similar role.
Is used to working in a relationship-building and service-oriented manner.
Has basic system and data knowledge.

To succeed in the role, you have the following personal qualities:

Helpful
Goal-oriented
Organized
Responsible

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.