Are you ready for a bigger task?

The Swedish Police Authority is Sweden's largest authority with approximately 40,000 employees across the country. With us, you have the opportunity to contribute to the Police's mission to increase safety and reduce crime in society.

The Police's contact center in Region North is one of seven contact centers in the country. Region North consists of four police areas: Norrbotten, Västerbotten, Västernorrland, and Jämtland. As an operator, you will receive all non-urgent cases via phone at 114 14 or polisen.se.

The Police's contact center in Region North has the task of being the first step in an effective and quality-assured criminal investigation process, focusing on crime resolution and victim support. The contact center's current responsibilities include taking reports, tips, and providing information to the public. Additionally, the contact center is an important part of the initial investigation process and the police's work to solve crimes.

We have close cooperation with other units within the authority and work closely with the events at hand. This includes efforts where we collect witness statements in serious crimes. The Police's contact center is in a developing phase, where we are gaining an increasingly significant role within the authority. Our tasks are expanding, and therefore we need to grow and recruit more staff.

We are now looking for 5 operators for summer positions based in Luleå and Boden.

RESPONSIBILITIES

Your responsibilities at the Police's contact center will focus on the investigative mission, laying the groundwork for further investigative work. We work with the initial phase of investigations by:

• taking reports via phone and internet regarding crimes and losses
• quickly identifying the reporter's needs and customizing the initial investigative measures
• conducting initial interviews via phone and initiating other initial investigative actions
• collecting images from surveillance cameras
• providing information about laws and regulations to citizens

The work is primarily performed via phone and computer. At times, the workload can be high, and the work may sometimes be experienced as stressful. We have close cooperation with other units within the authority and work closely with the events at hand. This includes efforts where we collect witness statements in serious crimes. Here, police officers and civilians work closely together in various roles such as operators, investigators, lead investigators, operational leaders, and group managers.

The work as an operator at the Police's contact center in Region North is divided into two shifts with some weekend work. We plan according to a periodic schedule.

QUALIFICATIONS

This is an opportunity for you who have:

• a high school diploma or other education and/or work experience that the employer considers equivalent
• studies at the police academy, at least 2 semesters at the start of employment
• at least 12 months of recent work experience that the employer considers relevant for the position
• good computer skills
• good ability to express yourself in Swedish, both spoken and written
• availability to work days, evenings, weekends, and holidays

It is an advantage if you also have:

• good ability to communicate in English
• experience using computers and phones as work tools in daily tasks
• experience in roles involving customer contact and administration that the employer considers relevant
• investigative experience
• experience working at the Police Authority or another government agency that the employer considers relevant
• post-secondary studies that the employer considers relevant
• a valid driver's license (B)

Personal qualities

We are often the first contact with the police, which means that the job places high demands on sensitivity and good communication skills. You need to work well with others and interact with people in a responsive, empathetic, and smooth manner. You should have good judgment and a clear moral compass. It is also required that you are structured and can work independently and make decisions within the framework of your tasks. Since the work is highly varied and some cases are of an urgent nature, you need to be flexible and quickly adapt while performing multiple tasks simultaneously.

We will place great emphasis on personal qualities.

OTHER

Job title: Administrator
Work location: Luleå or Boden
Working hours: Periodically scheduled
Start date: By agreement after the end of the spring term
Function: Operator PKC

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions. The questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection process. Therefore, it is important that you respond clearly and thoroughly to the questions and do not refer to other documents, e.g., CV. Answering the questions is a prerequisite for your application to be considered complete.

Please note that requirements and any merits must be met at the time of application.

We use e-recruitment to streamline and quality assure the recruitment process. Applications for this position will only be accepted via the Police's recruitment support Visma Recruit.

If you have protected personal information, references, or similar information that you consider sensitive, we recommend that you contact the responsible HR consultant before proceeding with your application.

If you wish to supplement your application, please contact the responsible HR consultant.

An employment with the Police Authority may begin with a six-month probationary period.

The Police Authority is Sweden's largest authority. We offer you a workplace that promotes diversity, creativity, and personal development.

Please read about our benefits as an employee at the police at: https://polisen.se/erbjudande (https://polisen.se/erbjudande)

We conduct our operations according to the six principles of the state value base: democracy, legality, objectivity, freedom of opinion, respect, and efficiency and service. As an employee of the police, you are expected to act according to these principles and contribute to their maintenance. This is a prerequisite for legal certainty, legal security, and the police's legitimacy in society. As a representative of the police, you respect everyone's equal value and build trust in the police.

Please read more about the police and our operations at polisen.se

Warm welcome with your application!

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