Trainer and Support Staff for El-Kretsen

In this exciting role, you will train and provide support and advice to El-Kretsen's customers, consumers, municipalities, and suppliers. Apply today - we are conducting ongoing selection.

ABOUT THE POSITION

El-Kretsen is Sweden's largest producer responsibility organization for electrical equipment and batteries with a nationwide collection and recycling system. The company is a non-profit service company that helps producers fulfill their producer responsibility according to Swedish legislation and EU directives by enabling sustainable and environmentally friendly management of residents' electronic waste and batteries. El-Kretsen collaborates with municipalities, transporters, and recycling actors across the country and offers services for collection, transport, recycling, and reporting of hazardous waste. You will be welcomed into a family-like work environment characterized by knowledge sharing and value creation.

In this role, you will train, support, and advise customers, consumers, municipalities, and suppliers. You will handle incoming cases and provide relevant information and administration, or escalate it within the organization. You will provide advice and guidance through various channels, such as phone, email, and meetings. You will also have good opportunities to drive development and improvement efforts for the team.

We look forward to your application, which should include a CV and a cover letter.

You are offered

• Diverse and challenging tasks.
• A dedicated consultant manager at Academic Work.
• Initially, this is a one-year temporary position.

JOB RESPONSIBILITIES

Responsibilities

• Train and support customers and partners regarding El-Kretsen's systems and products.
• Provide stakeholders with accurate and useful information.
• Collect and process relevant information and drive small-scale projects.
• Plan and conduct training for smaller groups.
• Travel to stakeholders as needed to provide support and conduct training.

WE ARE LOOKING FOR YOU WHO

• Has fluent knowledge of Swedish.
• Has good knowledge of English.
• Holds a B driver's license.
• Has good knowledge of Microsoft Office.
• Is willing to travel for work.

It is a merit if you have:

• Experience working in case management systems.
• Previously worked in advisory roles or customer service.
• Experience being responsible for customers.

In this process, we place great importance on your personal qualities. We see that you are fearless, communicative, service-oriented, and take a lot of initiative to drive improvements for the team. You want to constantly learn new things and share your knowledge with your colleagues. In the role, it is also important that you have analytical skills.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stages of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

Please read more about El-Kretsen here!