Vacant job

Avanti has created a unique and successful model based on several years of experience to ensure the right candidates and competencies aligned with our clients' goals and visions. Our combined expertise and customized processes form the basis for developing and successful collaborations, recruitments, and interim solutions.

The Avanti model is built on insight and understanding of our clients' operations and industries. At Avanti, we have a clear vision of how recruitments, interim solutions, and their processes can continuously be developed in interaction with our clients. The Avanti model and our processes also make it possible to effectively ensure the quality of our assignments.

Team Leader / Senior Customer Service Representative – Consulting Assignment 12 months

We are now looking for an Interim Team Leader / Senior Customer Service Representative for our client in Stockholm. The assignment is for about a year, starting in May, and is suitable for you who thrive in an operational role with clear leadership responsibilities and can quickly adapt to new environments.

You will work closely with the business and play a key role in ensuring a high level of service, stable working methods, and a well-functioning team, focusing on both operational customer contact and quality assurance in customer dialogue.

Responsibilities

• Operational work within customer service
• Lead, support, and coach the customer service team in their daily work
• Operational handling of incoming customer inquiries and follow-up customer care
• Ensure quality, efficiency, and good customer experience
• Quality assurance of customer dialogues and working methods in the team
• Follow up on cases, flows, and work processes
• Contribute to structure, improvements, and continuity during the assignment period
• Collaborate with other functions in the organization

Your Profile

We are looking for someone with several years of experience in customer service in a senior or leading role and who is comfortable combining operational work with team leadership. You are used to working in environments with high demands on service, structure, and customer experience.

You are communicative, structured, and solution-oriented, have an easy time building trust, and thrive in a role where you can take responsibility and contribute from day one.

About the Employment

Location: Stockholm
Scope: Full-time
Employment Type: Fixed-term employment with Avanti
Assignment Duration: Approximately 12 months
Start: May

During the assignment, you will be employed by Avanti and be part of our community.

If you have questions regarding the position or the process, please feel free to contact the responsible consultant;

Niklas Almquist, [email protected] (mailto:[email protected]), tel. +46 (0)733 640 640

We look forward to receiving your application as soon as possible as our interviews are ongoing. Please submit your application via the system as we cannot accept applications via email.