Vacant job

Culligan Nordic is part of Culligan International Group, a global leader in water treatment with headquarters in Chicago and operations in over 90 countries. With ca 400 employees in the Nordics, we are one of the region’s largest players in drinking water, coffee and professional kitchen solutions. You’ll recognize us by our strong customer focus, reliable service and dedication to environmentally friendly and ethical business practices. We are a growing company, in the Nordics primarily through acquisitions. This creates exciting opportunities and a fast paced environment – while being backed by the stability of a strong international group.

At Culligan, we value diversity and inclusion. We believe the best teams consist of people with different backgrounds, perspectives and experiences. That’s why we welcome applicants of all ages, genders and identities – no matter who you are, you are welcome with us. Do you recognize yourself in the role description? Then don’t hesitate to apply!

This is not a traditional sales or customer service role. As a Retention Specialist focusing on the Finnish market, you are the link between customer, business and future. You will be based at our Nordic headquarters in Stockholm, while working in daily dialogue with our Finnish customers – customers who may hesitate, consider leaving, or need to be reminded why they chose us in the first place. You communicate fluently in Finnish, and use your cultural understanding of the Finnish market to listen, analyse, challenge and guide customers towards long term relationships.

In 2025, we launched a brand new Nordic retention team with a driven new manager and a clear ambition: lower churn and more satisfied customers. We are building a proactive, data driven and business oriented approach to customer loyalty – and you are one of the key players. You won’t just be retaining Finnish customers, but also the one capturing insights into what works, what doesn’t, and how we can improve. In other words, you are the customer’s voice within the organisation!

This role is about real business, relationships and impact. You bring experience from Finland and a deep understanding of the Finnish customer’s needs and expectations. You are driven by creating sustainable solutions and seeing your work directly influence both customer satisfaction and business results. When you succeed, it shows – in the numbers, happy customers and company development.

• Be on the front line of our most important customer relationships on the Finnish market, in daily dialogue with customers considering leaving, changing or developing their cooperation with Culligan

• Deep dive into the customer’s needs, business and challenges to find solutions that create value for both the customer and Culligan

• Actively win back, secure and grow business – with a clear focus on reducing churn and increasing customer lifetime value

• Work both data driven and relationship driven: proactively based on insights and patterns, and reactively in sharp customer dialogues

• Drive retention conversations that actually make a difference – with the right offer, tone and timing

• Follow up, analyze and maximize every opportunity in CRM, always with KPIs and business results in focus

• Be the customer’s voice within the organization and deliver sharp insights on what works, what doesn’t and what we need to improve

• Work closely with Customer Care, Sales, Marketing and Service to create a seamless premium experience that makes customers stay, grow and recommend us

• Communicate professionally with both customers and colleagues in Finnish as well as English. If you also speak Swedish that is a great bonus!

• Thrive on the phone and love interacting with customers – for you, every conversation is an opportunity to influence the business and create value

• Have experience from sales, retention, account management or customer service – preferably with a focus on reducing churn and building customer loyalty

• Are sharp and analytical, read between the lines and turn dialogue insights into concrete solutions

• Take full ownership – you drive every case, save agreements and make sure nothing is left unanswered

• Understand the value of long-term relationships and always work with sustainable, business minded solutions – not short term quick fixes

• Are data driven, system savvy and structured, but thrive in a fast paced environment with results as your benchmark

• Are more than an administrator – you want to understand the customer, create results and win back relationships

You will be part of our Nordic retention team, with four colleagues in Norway and Finland. The team is growing, and we work hard to strengthen our capacity and presence across the Nordics. Retention is part of the Marketing department, and you report directly to our Retention Manager. Things happen here: decisions are made and initiatives are rewarded. At the same time, there is room to do things right: understand the customer, analyze needs and build solutions that last.

This role is based at our Nordic headquarters in Sollentuna, Stockholm.

We recruit on an ongoing basis and will contact you within a couple of weeks after your application. This recruitment process is conducted in English, or Swedish if you prefer! Please submit your application and CV in English, and be prepared for interviews in English throughout the process.

If you have questions about the role or the recruitment process, you are welcome to contact [email protected]. Due to GDPR, we do not accept applications via email.

We look forward to your application!