Service Officer Wanted for the Service Office in Arvidsjaur

We are now looking for someone who wants to help us during the summer vacation period in the role of service officer at the service office in Arvidsjaur.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborating authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your response to the customer, and have a pedagogical approach.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from diverse backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to quickly absorb new knowledge.

We are looking for someone who has:

• A current or completed academic education of at least 180 credits or equivalent knowledge gained through work experience
• At least one year of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June - August. The position is 60% and scheduled from Tuesday to Thursday. Start date by agreement. The position is located at the service office in Arvidsjaur. We do not have the opportunity for remote work.

Welcome with your application including CV and cover letter by February 15. To ensure a fair and accurate assessment, it is essential that you provide the year and month for each employment as well as a brief description of the tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 9 in Arvidsjaur.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness benefits, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are present throughout the country. The head office is located in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and gender equality.

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