Service Officer Wanted for the Service Office in Luleå

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Luleå.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your job is to guide customers in using the e-services of collaborating authorities and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, sometimes with short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from diverse backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and the ability to quickly absorb new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits or equivalent knowledge obtained through work experience
• At least one year of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June to August. The position is 100%. Start date to be agreed upon. The position is located at the service office in Luleå. We do not have the possibility for remote work. Travel may occur.

Welcome with your application including CV and cover letter by February 12, 2026. Selection and interviews will be conducted on an ongoing basis. For you to receive a fair and accurate assessment, it is crucial that you provide the year and month for each employment along with a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

Swedish Agency for Government Employers

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Agency for Government Employers has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving multiple authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness benefits, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and positively contribute to the development of the organization. As a government agency, we share a common value base with the entire public administration, the governmental value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are present throughout the country. The headquarters is located in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Agency for Government Employers strives for a discrimination-free workplace with increased diversity and equality.

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