Vacant job

Avaron AB is a growing consulting company focused on technology, finance, and operational support. We match your expertise with the most interesting assignments on the market and offer a platform where your development is at the center.

We are looking for an experienced platform manager for ServiceNow for a large and complex organization in the public sector. You will be a key person in a team of ServiceNow developers and work closely with the tech lead, senior developers, and business analysts to steer the platform in a more manageable direction.

The environment is characterized by an agile working method according to Scrum and a ServiceNow instance that has been in operation for a long time, where much functionality is custom-developed. The platform is on-prem and operated via an external service partner, which means you will lead and instruct the service partner in necessary actions. A central focus is to manage technical debt related to platform operations, drive upgrades, and ensure secure and incident-free operations.

• Translate business needs into solution proposals that the development team can take forward.
• Drive and lead ServiceNow upgrades and upgrades of server environments related to the platform.
• Ensure stable, secure, and incident-free operation of the ServiceNow platform.
• Support and instruct the service partner with clear, quality-assured action plans.
• Reduce technical debt and design debt within platform operations and platform design.
• Make and anchor overarching technical decisions together with the tech lead and other senior developers.
• Update and improve internal instructions and documentation for the service partner.
• Coach and train colleagues in the operation and management of the ServiceNow instance.
• Participate in dialogues with stakeholders and collaborate closely with business analysts.

• Documented senior experience as a platform manager for ServiceNow (equivalent high competence and independent main responsibility).
• Certification: ServiceNow Certified System Administrator.
• Experience working closely with both technical teams and business stakeholders.
• Structured working method with a focus on quality assurance and risk management.
• Very good ability to work independently and drive multiple initiatives concurrently.
• Fluent in Swedish and English, both spoken and written.

• Additional relevant ServiceNow certifications.
• ITIL certification.
• Experience from large and complex organizations in the public sector.
• Experience with ServiceNow on-prem instances.
• Experience with older ServiceNow instances and extensive ServiceNow experience.

Our positions may be filled before the application deadline, as we process applications continuously. We therefore recommend that you apply as soon as possible.