Technical Support Technician

In this role, you will be a central part of our technical support, handling complex technical issues and working closely with various professional groups within healthcare as well as colleagues and specialists within CMIT to ensure a stable, secure, and well-functioning IT environment.

Our Offer

The second line of CMIT is organizationally placed within the Unit for Technical Support and Coordination, which belongs to the User-Centric IT operational area. User-Centric IT is the part of the Center for Medical Technology and IT (CMIT) responsible for ensuring that Region Östergötland's digital workplace functions in practice. We work closely with the daily operations of the organization and are responsible for ensuring that the technology used is reliable, secure, and appropriate.

The operations include both qualified user support and a consolidated responsibility for roles such as IT coordinators and MTIT responsible, focusing on a holistic perspective, coordination, and quality. User-Centric IT is also responsible for CMIT's second line support, where we provide in-depth technical support to other functions within CMIT through advanced troubleshooting, analysis, and close collaboration.

The operations combine daily operational delivery with long-term development work. By actively following changes in technology, information security, regulations, and working methods, we implement improvements that strengthen the quality of the region's IT and medical technology environment. Through analysis, collaboration, and continuous follow-up, we create structure, clear responsibilities, and a common direction for the digital workplace – both today and over time.

Please read about your benefits with us.

Job Description

In the role of technician, your tasks will vary and include, among other things:

• Handling technical issues via the ticketing system and phone, focusing on operational support, troubleshooting, and problem-solving.
• Access and FAQ management to ensure quick, accurate, and quality-assured support for users.
• Administrative tasks related to IT systems and processes.
• Frequent contacts and collaboration with users, technicians, and engineers, both within healthcare and CMIT, to resolve technical issues and ensure stable system operation.

About You

It is advantageous if you have:

• Previous work experience in IT, such as technical support, operations, or user support.
• Secondary or post-secondary education focused on IT or equivalent knowledge acquired through work experience.

To thrive in this role, we see that you are:

• Service-oriented and solution-focused, with a strong desire to help others.
• Structured and quality-conscious, with a good ability to prioritize and manage multiple cases simultaneously.
• Stable and stress-resistant, and can work methodically even in periods of high tempo.
• Flexible and adaptable, with ease in adjusting to new tasks and changing conditions.
• Curious and development-oriented, with a willingness to learn new technical systems and working methods.
• A team player who can also work independently when the situation requires it.

Application and Employment

The position is a permanent full-time (100%) employment based in Linköping. We work with ongoing selection, so please submit your application as soon as possible. Before employment in a patient-facing role within Region Östergötland, you will need to fill out a form (https://ledsys.lio.se/Document/Document?DocumentNumber=54500).

Warm welcome to submit your application! If you need help registering in the system, contact customer service Support and Service, 010-103 60 00, during office hours.

To staffing, recruitment, and employment agencies and to you as a seller: We kindly but firmly decline direct contact with staffing, recruitment, and employment agencies as well as other external actors and sellers of additional job advertisements. Region Östergötland has contracted agreements.