Vacant job

Company Description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. The Vattenfall Group employs approximately 20,000 people. We have electrified industries, delivered energy to homes, and transformed lives through innovation for over a hundred years. We are committed to fossil-free living and driving the transition to a sustainable energy system.

Vattenfall Customer Service Nordic is responsible for sales, billing, and customer service for Vattenfall's customers in the Nordic region. Our headquarters are in Umeå, but we also have offices in Solna and Helsinki, with a total of around 300 employees supporting Vattenfall's various businesses through customer interfaces. We work towards fossil-free living by guiding our customers to climate-smart solutions, and we are passionate about quality and customer experience, having been awarded the best service in Energy for the past two years.

Vattenfall Customer Service Nordic was awarded the Unionen trade union's prize for Sweden's most LGBTQI-friendly workplace in 2021, and this year we received the Diversity Employer Gold award from Women Ahead. We know that a good work environment, a first-class customer meeting, and innovative thinking are based on all of us complementing each other.

Vattenfall Customer Service Nordic is certified as a Great Place to Work®. The certification is based on an employee survey within the dimensions of Credibility, Respect, Fairness, Pride, and Camaraderie.

About the Role

We are now looking for a Director of Business Support & Compliance at Vattenfall Customer Service AB, based in Solna or Umeå

We offer you a very exciting job focused on leadership where employee and customer experience is at the forefront. As part of the Customer Service management team, you will drive the strengthening of our People First culture and achieve our long-term goals of establishing ourselves as one of Sweden's best workplaces.

Here you will have the opportunity to be part of a continuous development journey to meet changing market conditions and strengthen long-term competitiveness compared to industry benchmarks.

Business Support & Compliance is an experienced team of about 35 employees with deep expertise and long experience. This is where we have gathered the expertise that supports both our internal Vattenfall clients and our functions within Vattenfall Customer Service in areas such as operational monitoring and analysis, project management, payments, credit assessments, data protection, information security, quality, and the interface with both internal clients and external contacts to ensure a commercial approach in all our dialogues.

Responsibilities

Your task as Director of Business Support & Compliance is to lead the operations, embody our values, and communicate them further within the organization while contributing to Vattenfall Customer Service's continued collective successes.

An important part of the Director's role is to take responsibility for delivering against agreed goals and to act strategically and tactically to develop the operations to ensure long-term competitiveness and meet changing conditions.

Your main responsibilities:

• Lead and develop employees, steer the operations towards set business goals, and be responsible for budget and personnel
• Leadership development with responsibility for strong leadership that permeates all levels of the organization
• Change management
• Actively participate in developing Vattenfall Customer Service

The Director of Utility Billing reports to the CEO of Vattenfall Customer Service and is part of the management team.

Requirements

We are looking for someone with relevant academic education or equivalent work experience. You have several years of documented experience in leading leaders and a solid background in financial monitoring, operational management, data protection, and information security. Furthermore, excellent knowledge of both Swedish and English, both spoken and written, is required.

It is highly meritorious if you have experience from customer service operations and thus a good understanding of customer-facing processes and the operational challenges that follow. Experience from larger organizations with complex contact surfaces is also seen as positive.

We are looking for a leader with a genuine interest in people and a secure, transparent, and courageous leadership style. You have the ability to drive change with integrity, communicate clearly and attentively, and are accustomed to giving and receiving constructive feedback. The role requires you to work both strategically and operationally, switching between the big picture and detail, and taking clear ownership of issues and decisions. You are analytical, structured, and business-minded, and can explain complex information in an understandable way to different target groups. We are looking for a person who values engagement, a good work environment, and strong relationships, and who builds effective teams, promotes collaboration, and takes the initiative to solve problems responsibly.

Additional Information

We offer

In addition to being part of shaping the future's smart energy society, we offer you a developing and varied job with many contact points. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the opportunity to work from home when needed. We also have a number of other employee benefits such as reduced working hours, favorable pension agreements, parental leave supplements, and more. Read more about our benefits here.

Location

Solna or Umeå.

Travel

If based in Solna, travel to Umeå is included on average twice a month. If based in Umeå, travel to Solna is included approximately every six weeks.

For more information about the position, contact the recruiting manager Tiina Salum-Dömstedt, Head of Customer Services Nordic via Vattenfall's switchboard 08-839 50 00.

For questions about the recruitment process, contact recruiter Anna Uppström, [email protected].

Union representatives can be reached via Vattenfall's switchboard, 08 739 50 00. Shahriar Badiei, Akademikerna, Malin Engdahl, Ledarna, Michael Mukka, SEKO, Karin Wiik, Unionen.

Welcome with your application by February 8, 2025. Selection and interviews will be conducted on an ongoing basis. We only accept applications via our website. We do not accept personal letters in applications. You can apply quickly and easily by answering selection questions and attaching your CV.