Vacant job

Hello,

Welcome to QuickNet!

We are now looking for an additional colleague for our customer service department in the role of 2nd line support technician. Our customer service consists of a wonderful team divided into 1st and 2nd line.

We are looking for someone who is unpretentious, cheerful, and responsible. You are a team player who enjoys problem-solving and learning new things.

Your profile

To thrive with us, you need to be comfortable working independently with freedom under your own responsibility, be driven, and have very good computer skills. Furthermore, you should be experienced and enjoy providing phone support and be good at understanding and communicating with different types of people.

The position requires that you can handle a daily routine with various exciting and developing tasks and that you enjoy quickly switching between these tasks.

Experience requirements:

• Work experience in technical support or similar

• Basic knowledge of networking and communication

• Technical competence and interest

• Phone experience

It is advantageous to have knowledge in one or more of the following areas:

• Configuration of routers and switches
• Configuration of WiFi networks (UniFi, mesh, etc.)
• Configuration of email accounts
• IP telephony and Dect systems
• Switchboard telephony
• TCP/IP
• DNS

Main job responsibilities:

• Phone support
• Troubleshooting broadband, IP telephony, WiFi, and email
• Configuration of hardware (routers, etc.)
• Various administrative tasks of a more technical nature

You will work with cases of varying difficulty. Your task is to figure out what causes the problems and resolve them.

About us

Close, safe, personal.

Words that are dear to us.

QuickNet is a local provider of broadband, WiFi, property networks, telephony, digital marketing, and co-location (own data center).

It is important to feel good at your workplace, and the foundation for this is a good community and the freedom to take responsibility and focus on your tasks. With us, a 7-hour workday is full-time as we highly value our employees' health and leisure time.

We organize two days each year where we together try an activity and then end with a joint dinner. In recent years, we have tried MTB, horseback riding, SUP, fishing, and high ropes course. As an employee with us, you also get access to massage, flexible hours, health insurance, and parental salary. We strive to have a local anchoring through membership in business networks and charitable organizations as well as presence at meetings, fairs, and other events. Our staff, as well as our customers, are people who value competence and long-term relationships.

We currently have 24 people working at our offices in Västerås and Eskilstuna.

About the employment:

Start: as soon as possible by agreement

Scope: full-time 100% (7h workday)

Location: Västerås

Working hours: 08:00-16:00 and 09:00-17:00

Interviews are conducted on an ongoing basis, and the position may be filled before the application period ends.

Warm welcome with your application!