Vacant job

Job Description

We are now looking for more support staff in Kiruna. Do you have an interest in computers and helping others? Perhaps you are employed in another industry but have considered trying a new career path. If so, this is the role for you! We are now looking for someone who wants to work on solving customer problems and develop within the IT industry.

We are currently seeking a support technician for our client in Kiruna, where you will be part of a team responsible for the service desk for a large customer. Your main tasks will be to provide support through various types of assistance or problem-solving. As part of the team, you will be involved in the continuous development of the service desk and get to immerse yourself in an interesting technical environment.

In your role as a support technician, you will be an important part of the service that our client delivers to their end customers. Our client is responsible for ensuring that their end customers receive service/support so that an IT problem does not hinder their work.

The work is full-time, Monday to Friday. The assignment is for 6 months with good chances of continued employment.

The position starts on 2025-02-03 or by agreement.

As a consultant at Randstad, you are of course covered by a competitive salary, collective agreements, and benefits such as wellness grants, insurance, discounts on gym memberships, and much more. In addition, you will also be offered a variety of career opportunities, develop your skills, and build a well-rounded CV. If you are looking for an employer that offers varied assignments and new networks, you will thrive with us.

If this position sounds interesting, we want to hear from you! Send your application today! Interviews are ongoing, and the position may be filled before the application deadline. If you have any questions, feel free to contact the responsible Talent Manager Sandra Enbom at [email protected]

Responsibilities

In the role of support technician, you will belong to a team of about 10 people providing user support and assistance to customers. The tasks are varied as well as the workload. You will receive incoming cases from the company's employees via phone and email, who call in with IT-related issues. The complexity and volume of questions may vary over time. For example, you may work with questions about Microsoft Office, Windows, Active Directory, user and password issues.

Qualifications

We are primarily looking for someone with an interest in computers and helping others. Your work experience may vary, but we prefer that you have worked in some capacity with customer contact, are used to working over the phone, and have a technical interest.

The most important thing in this role is that you want to learn your new position, are engaged, and have a humble attitude. All communication takes place via phone, email, and ticketing systems, which means you need to have a proactive personality and good communication skills.

To be considered for the position, you need:

• Completed high school diploma
• Good knowledge of Swedish and English and are skilled in expressing yourself in both spoken and written form

Meritorious:

• Previous experience in customer service, support, or IT

About the Company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations across the country and in all areas of expertise, we help people find a job that feels good, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.