Tullverket is looking for an IT Technician for the Support Unit

The IT department of Tullverket in Luleå is seeking an engaged and service-oriented IT technician for the support unit.

Do you want to become our new colleague and have the opportunity to contribute to a safer society while enjoying a fun and developing job?

We are looking for someone with at least one year of experience in support or similar work acquired within the last five years, as well as an interest in information security. Being able to express oneself well in both spoken and written Swedish and English comes naturally to you.

It is an advantage if you have a high school education in IT, technology, or equivalent that we consider relevant, or if you have post-secondary education in data/IT or similar, have worked with information security and analysis, or troubleshooting network communication, e.g., through work in a NOC/SOC or IT support, or if you have experience in operations monitoring, alarm management, and access administration.

We offer

An exciting and stimulating job with good development opportunities. Tullverket is a recognized friendly workplace where we value well-being and culture very highly – having fun at work is a success factor. Tullverket has an important mission in society, and we offer an exciting and stimulating job with good development and training opportunities. By working at Tullverket, you contribute to a safe and secure society.

In this role, you will be part of the IT support unit with 13 employees. We work for Tullverket's employees and the authority's customers, such as businesses and suppliers.

We are the contact point for user support, fault reporting, and troubleshooting of technical infrastructure/operational environments, all IT systems and client services such as computers, printers, and mobile phones. A large part of the work involves monitoring all of Tullverket's IT systems and operational environments with associated alarm management and monitoring of security logs. We establish and publish internal/external operational information and IT guides for users. Access administration is also a task. Participation in assignments or projects may also occur where you represent IT support.

The work is done in shifts, around the clock, every day of the year, which means you must be able to work uncomfortable hours and alone during, for example, evenings/nights and weekends. This requires that you can reach the workplace at times when public transport is not available. Training takes place during the day for about 4-6 months before shift work begins.

Personal qualities

You will be part of a smaller workgroup, which requires you to be able to collaborate easily, contribute to the group's development, help your colleagues, and take shared responsibility for daily work.

You have a very good sense and ability for service via phone and email, and you can act flexibly and quickly as the operations are largely event-driven.

You are a team player who supports your colleagues and actively contributes to a good work environment while not hesitating to take the lead when necessary and have the ability to make your own decisions, in consultation with your colleagues if needed.

The tasks require precision, an interest in problem-solving, the ability to assimilate a lot of information, and a strong understanding of high demands for security and confidentiality. You are also expected to have a good ability to document cases, routines, and explanatory texts.

We place great importance on your personal qualities and suitability for the role.

Other

Reference number: TV-2024-00607.

Work location: Luleå.

Tullverket values the qualities that a balanced gender distribution and ethnic diversity bring.

We have high demands on our employees' security and confidentiality awareness. Before a hiring decision is made, you will undergo a drug test. Background checks and security assessments with record checks according to the Security Protection Act will be conducted before employment, as the position is classified in a security class.

The position is a permanent employment, and we apply a probationary period of 6 months. Start date by agreement.

For more information and application

If you have questions about the position, you are welcome to call or email Ellinor Bergman at 076-695 7302 / [email protected]. Leave a message if you do not get an answer via mobile, and Ellinor will call you back. For questions about the recruitment process, you can call Tullverket's HR support at 060-672585.

Union representatives are for OFR-P/TULL-KUST, Anders Nilsson at 0920-259631 and for Saco-S, Eva Rutberg at 0920-25 96 39.

Your application with an accompanying personal letter and CV/merit list must be received by Tullverket no later than January 30. You apply via the electronic application form below.

We kindly ask for no contact with staffing and recruitment companies or advertisers of job ads.

Tullverket is a government authority that controls the flow of goods across Sweden's borders. With the vision that only approved goods should pass the border, we prevent illegal goods from entering the country and contribute to a safer society. We simplify trade with other countries and lay the foundation for increased growth and competition on equal terms. Tullverket, founded in 1636, currently has about 2,600 employees and is led by the Director General Johan Norrman.