We make society work for people on the road, on tracks, in the air, and at sea.

That’s why we need the best expertise. Our mission is important and makes a difference in everyday life – both for individuals and businesses. With us, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future.

About the job

At the Transport Agency, we have a common switchboard and we are located in three places: Borlänge, Norrköping, and Örebro.

In the role of telephone operator/receptionist, your tasks will primarily consist of regular duties such as receiving visitors, forwarding calls, selected registration tasks, and other administrative tasks that may vary over time. You may also be responsible for administrative special assignments for shorter or longer periods.

The tasks are scheduled, and everyone in the team does everything. You need to be flexible and enjoy quickly switching between different tasks. You are an important person as you receive our visitors and ensure that both our internal and external guests always feel welcome.

Your working hours will be between 08:00 and 16:30. Our reception is open every weekday between 10:00-12:00. In the switchboard, we take calls from 09:00-16:00 Monday-Thursday and Friday 09:00-13:00.

With us, you are important

Do you enjoy working with others and want to develop in your professional role? With us, you can expect career development, a trusting management and employee relationship, and a sustainable work life. We are a secure employer who cares about your health with time for wellness during work hours, flexible working hours, and a generous number of vacation days.

Read more about us (https://www.transportstyrelsen.se/sv/om-oss/jobba-hos-oss/)

You will

• be the face of the Transport Agency and work with customer meetings
• via phone
• via visits in our reception
• perform certain administrative tasks
• handle access cards and other relevant tasks.

You must have

• completed secondary education
• current experience, for at least one year, working as a switchboard operator
• current experience working with administrative tasks
• very good ability to express yourself verbally and in writing in Swedish
• very good ability to express yourself verbally in English.

It is advantageous if you also have

• current experience from Telia's telephone system ACE interact or similar switchboard systems
• current experience working as a receptionist
• experience working with record-keeping
• experience handling access cards
• experience working in government administration.

We want you to

• be flexible: easily adapt to changing circumstances, quickly change your perspective and approach, see opportunities in changes
• be service-oriented: accommodating in your interactions, have the interest, willingness, and ability to help others, and strive to deliver solutions
• have good collaboration skills: work well with others. Relate to them in a responsive and smooth manner. Listen, communicate, and resolve conflicts constructively
• be meticulous and structured.

Great emphasis is placed on personal suitability.

More information

The employment is permanent with a degree of employment of 90%.

Placement at the office in Borlänge.

Appointment according to agreement.

We normally apply a probationary employment. As an employee with us, there is an opportunity to work remotely. It is the needs of the business and the nature of the tasks that determine whether and to what extent it is possible. An employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted. For some of our tasks in the security class, Swedish citizenship is required.

If you have any questions, please contact section manager Lena Lasses via email [email protected] (mailto:[email protected]).

ST, Anders Bodving, and Saco-S, Peter Backe can be reached via our switchboard at 0771-503 503.

We do not want advertisers and staffing companies to contact us.

Apply

Apply via our website and attach a complete CV and a personal letter marked with reference number TSG 2025-

We need your application by January 28, 2026.

If you have protected personal information, you should send your application by post, contact the recruiting manager for information on how to proceed. In your application documents, you need to describe how you meet the requested qualifications and merits related to the current recruitment. If you proceed in the hiring process, you must always present educational/degree certificates and employment certificates that substantiate the knowledge and experience relevant to the position.

Welcome to become our new colleague!

About the Transport Agency

Number of employees: Approximately 2000.

Areas of operation: The Transport Agency works to achieve good accessibility, high quality, safe and environmentally friendly transport within railways, aviation, shipping, and roads. We develop regulations, grant permits, and monitor compliance. With the help of our registers, we work with fees, permits, and ownership changes.

Locations: We have employees in 12 locations across the country. The largest part of the operations is in Borlänge, Norrköping, and Örebro.

The headquarters is located in Norrköping.

Read more about us (https://www.transportstyrelsen.se/)

About the Legal Department

The Legal Department consists of five units. The legal units guide and support the agency's various departments in legal matters, and the Registration unit is responsible for registration, reception, and switchboard. We are located in several places. Our main location is Norrköping.

We contribute to a uniform and efficient handling of the Transport Agency's need for guidance and support in legal matters and in linguistic matters within regulation. We provide guidance and support in record-keeping, ad acta and archiving, access card management, visitor reception, and switchboard.