Customer Success Manager at Genero

Do you want to combine customer focus, project management, and technology in an international environment? Do you want to be a key player in an innovative and market-leading company? Look here!

We at Maxkompetens are now looking for you who want to step into a central role where you shape the customer journey, drive onboarding projects, and create value that truly matters. Here you will have the opportunity to ensure that Genero's customers receive the best possible experience and results!

Your Responsibilities

As a Customer Success Manager, you will be responsible for supporting, guiding, and creating value for Genero's customers with a focus on the German market. The role involves being customer responsible where you work with customer orders, onboarding, and training. You collaborate with internal teams and serve as the link between customers and Genero's products and services.

As Genero is currently establishing itself in the German market, you will have a particularly exciting opportunity: to be involved early in this expansion and contribute to shaping working methods, customer relationships, and routines. For the right person, this can be a unique chance to combine customer-facing work with insight into a growth journey and influence how Genero continues to grow internationally.

Your responsibilities include:

• Being responsible for selected customers and ensuring high customer satisfaction.
• Handling incoming customer inquiries.
• Managing customer orders and distributing cases for handling.
• Working with onboarding new customers and acting as a project manager in the implementation phase.
• Training and guiding customers in Genero's products and services.
• Relieving support when necessary.

Your Profile

To succeed in the role of Customer Success Manager, you are a structured and organized person with a responsive and proactive working style. You have a natural ability to communicate and build trust through humility and a genuine interest in creating long-term customer relationships. You may have a curiosity and/or aptitude for the technical, which allows you to quickly understand our services and confidently guide customers in their use. As a self-driven and initiative-taking individual, you thrive on taking responsibility and finding solutions. Your drive, curiosity, and desire to constantly develop enable you to create value for both customers and the company.

To thrive at Genero, you are open, communicative, and unpretentious. You gain energy from meeting people. Furthermore, it is important that you are a loyal and good team player who contributes to creating a good working climate and appreciates working in a small team with fast and short decision-making processes.

To be considered, you also have:

• Previous experience in customer responsibility or work in a customer-oriented role.
• Very good knowledge of Swedish, English, and German in speech and writing.

Additional Information

• Location: Kista
• Start: Upon agreement.
• Duration: Permanent with a probationary period applied.
• Working hours: Monday-Friday, office hours.
• Salary: According to agreement. Genero also offers other benefits such as a wellness allowance of 5,000 SEK per year and an annual conference trip, among others.

Genero has chosen to collaborate with Maxkompetens in this recruitment process. If you have questions regarding the position, please feel free to contact the responsible recruiter at Maxkompetens, Jonna Alm at phone 073 540 59 50.

Selection and interviews will take place continuously in this process, so please apply at www.maxkompetens.se today!

Applications via email are not accepted due to GDPR.

About Maxkompetens

Maxkompetens is one of Sweden's leading recruitment and staffing companies since 2003 and has offices in five locations distributed across Kristianstad, Växjö, Halmstad, Borås, and Stockholm. Each year we fill over 1200 jobs, and every day we have about 280 consultants out on assignments. Our areas of expertise are HR & Payroll, Finance & Economics, Customer Service & Administration, Marketing & Sales, IT & Technology, Purchasing & Logistics, Industry.

Every person has an amazing potential. It is important to harness everyone's skills and offer them the opportunity to achieve their dreams. Through carefulness, well-functioning recruitment processes, and high competence, we help people and companies meet and succeed together. A better world, simply put! We are an authorized staffing company with collective agreements, insurances, wellness benefits, and occupational pensions.

About the Customer

Genero Solutions AB was founded in 2001 by four entrepreneurs who wanted to make life easier and smarter for field salespeople. By being open to new ideas and approaches, Genero soon developed into the leading sales support for field sales teams in the Nordic region. The sales support - Genero Sales has over the years grown into a flexible system that supports the daily lives of salespeople and management's governance and follow-up requirements. The system is used for field sales in grocery retail, large-scale catering, and specialty retail. Today, Genero Sales is used in 14 different countries by over 200 sales teams. A selection of customers includes Red Bull, Spendrups, Löfbergs, Exotic Snacks, and many more.

With us, you are part of a team that is passionate about innovative solutions in technology and service for our customers. We offer a positive, pleasant, and stimulating work environment and a corporate culture characterized by their values of equality, trust, and respect.